Brian Zaccagnini
Beacon Falls,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales
Benjamin Moore Paint Franchise
2023.12 - Current
- Offered recommendations to improve sales and margin.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Worked with sales team during sales process and assisted with business requirement gathering.
- Established, organized and managed Points of Sales relationship by developing sales strategy and building brand awareness.
- Provided exceptional sales support to field producers.
- Utilized digital task management to support sales process.
- Met sales targets of $3,000 per month.
- Created sales quotes and converted sales orders using internal ordering system.
- Processed customer sales and account transactions.
Server Assistant
Casa Me
2023.04 - 2024.01
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Collaborated with cross-functional teams to ensure seamless integration of server infrastructure.
- Delivered consistent high-quality support, resulting in increased client satisfaction and retention rates at average of 6 tables per night.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Assisted in training new server assistants on best practices, improving overall efficiency within team over time.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
Pizza Maker
Fino Wood Fired Pizza
2023.01 - 2023.04
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences with rate of 50+ pizzas per 6 hour shift.
- Maintained clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Managed inventory effectively, reducing food waste and controlling costs for business.
- Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using wood-fired oven for authentic taste.
- Ensured adherence to safety procedures and protocols while working in fast-paced kitchen environment.
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Prioritized strict adherence to food safety regulations, maintaining clean work area free from cross-contamination risks at all times.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
- Established positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or inconsistent cooking.
Pizza Chef
Sophie's Pizza Bar
2022.07 - 2022.12
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation in rate of 50+ pizzas per 5 hour shifts.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Maintained clean workspace, ensuring compliance with health and safety regulations for food handling.
- Developed creative pizza recipes, incorporating seasonal ingredients and customer feedback for menu variety.
- Streamlined pizza assembly process, increasing productivity without sacrificing quality or presentation.
- Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
- Provided exceptional customer service, addressing concerns promptly and ensuring positive experiences for patrons.
- Adhered to restaurant policies regarding portion control and ingredient usage, reducing unnecessary costs and waste.
- Worked closely with front-of-house staff to ensure seamless communication between kitchen and dining area for accurate order fulfillment and timely service delivery.
- Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
- Created specialty pizzas to diversify menu and promote restaurant.
Pizza Chef
Char And Lemon
2021.07 - 2022.06
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation with rate of 50+ pizzas per 6 hour shifts.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Maintained clean workspace, ensuring compliance with health and safety regulations for food handling.
- Developed creative pizza recipes, incorporating seasonal ingredients and customer feedback for menu variety.
- Streamlined pizza assembly process, increasing productivity without sacrificing quality or presentation.
- Suggested actionable improvements to streamline training procedures.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Communicated with management on food inventory stock to request order placement.
- Cleaned and sanitized work areas, utensils and equipment.
- Fostered positive working environment through effective communication and time management.
- Created specialty pizzas to diversify menu and promote restaurant.
Education
High School Diploma -
Woodland High School
Beacon Falls, CT06.2014
Skills
- Product Knowledge
- Project management abilities
- Client Relations
- Payment Processing
- Customer Service
- Active Listening
Certification
- Serve-safe Training and TIPS certification- 2017
exercise, recreation sports, motorcycle riding
I joined my brother and father in their love of motorcycles after moving back home.
I was an athlete in all my years of school and now enjoy pick-up games and I am interested in coaching youth recreation leagues.
As my work schedule allows, I exercise in my at home gym.
Timeline
Sales
Benjamin Moore Paint Franchise
2023.12 - Current
Server Assistant
Casa Me
2023.04 - 2024.01
Pizza Maker
Fino Wood Fired Pizza
2023.01 - 2023.04
Pizza Chef
Sophie's Pizza Bar
2022.07 - 2022.12
Pizza Chef
Char And Lemon
2021.07 - 2022.06
High School Diploma -
Woodland High School
- Serve-safe Training and TIPS certification- 2017
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