Brian Zagotti
New Springfield,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Operator
Envelope 1
10.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Office administrator
Welsh Motors
05.2022 - 11.2022
- Customer service.
- Tile work.
- Reconciled account files and produced monthly reports.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer service representative
ClassicOptical
03.2020 - 10.2021
- Reviewed account and service histories to identify trends and issues.
- Managed state Medicaid accounts.
- Inventory.
- Customer relations.
- Microsoft office use.
Customer Service Representative
AT&T
10.2018 - 12.2019
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisor.
- Informed customers about billing procedures and processing payments.
- Greeted customers to facilitate services and determine service needs accurately.
- Created and implemented process improvements to reduce workloads.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving the way for future opportunities.
Shift Manager
Dunkin Donuts
08.2016 - 09.2018
- Coached and trained employees
- Created daily work schedules and assignments
- Enhanced operations
- Spearheaded reinventions of various departments to maximize productivity
- Cross-trained in all positions to maximize operational knowledge
- Assisted other employees as needed
- Operate productively and stay on task to meet business and customer needs.
Education
High School Diploma -
Columbiana High School
05.2016
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Valid Driver's License
- Machine Operation
- Data Entry
- Efficient multitasking
- Effective Communication
- Customer Service
- Office
References Available
True
Timeline
Operator
Envelope 1
10.2023 - Current
Office administrator
Welsh Motors
05.2022 - 11.2022
Customer service representative
ClassicOptical
03.2020 - 10.2021
Customer Service Representative
AT&T
10.2018 - 12.2019
Shift Manager
Dunkin Donuts
08.2016 - 09.2018
High School Diploma -
Columbiana High School
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