Brian Zapolnik
Austintown
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Veolia Environmental Services
10.2024 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Selected correct services based on customer KPIs and applicable regulations.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of service and service agreements.
- Met with customers to discuss and ascertain needs and tailor solutions.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Sales Respresentative
Veolia Environmental Services
03.2024 - 09.2024
- Determined needs, delivered solutions, and overcame objections through consultative skills in conjunction with Account Managers.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential for Account Managers.
- Answered customers' questions regarding services, prices, and scheduling.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained current knowledge of evolving changes in marketplace.
Field Supervisor
Veolia Environmental Services
08.2022 - 03.2024
- Kept teams on task to complete milestones on time.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Planned and scheduled field activities according to set timelines and order of operations.
- Created and implemented plans to maximize efficiency of workers.
- Supervised field operations teams to complete projects within established timelines.
- Evaluated and updated safety protocols to reduce risks on customer sites.
- Supervised training of new field crew members on safety practices and procedures.
Environmental Specialist I/II/III
Veolia Environmental Services
05.2019 - 08.2022
- Maintained accurate inventory records for hazardous materials and chemicals
- Monitored waste storage programs to manage waste streams in compliance with local, state and federal requirements
- Labeled and transported household hazardous and non-hazardous waste, utilizing proper disposal techniques
- Advised management on most effective ways of waste management and disposal procedures to avoid environmental contaminations
- Lives a program of safety in the workplace, hazard recognition, BBS, incident reporting & mitigation
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals, reviewing SOPs to increase productivity and safety
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Education
PharmD -
St. John’s University
05.2012
Skills
- Preparing written reports
- Technical Advising
- Data Gathering
- Outcome Predictions
- Account development
- Lead prospecting
- Customer training
- Client meetings
- Relationship building
- Service and industry expertise
- Teamwork and collaboration
- Relationship building and management
- Client rapport
Accomplishments
Throughout my tenure with Veolia, I have demonstrated consistent growth and excellence, rapidly advancing through multiple promotions in succession. My accelerated career progression reflects both my strong performance and ability to take on increasing levels of responsibility within the organization. Each promotion has enabled me to expand my expertise and make greater contributions to Veolia's success while furthering my professional development.
Certification
- CDL B, 2019
- HazMat & Tanker Endorsement
- 40 Hour HAZWOPER Training, 2019
- 8 Hour Refresher Training, Annually
- CPR Training, 2022
Timeline
Account Manager
Veolia Environmental Services
10.2024 - Current
Inside Sales Respresentative
Veolia Environmental Services
03.2024 - 09.2024
Field Supervisor
Veolia Environmental Services
08.2022 - 03.2024
Environmental Specialist I/II/III
Veolia Environmental Services
05.2019 - 08.2022
PharmD -
St. John’s University
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