Briana Aiken

• Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
• Implemented robust monitoring systems to track compliance performance and detect possible areas of concern.
• Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
• Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.

Role: The E-commerce Compliance Analyst role requires adaptability and Bank Issuer partner knowledge to be applied when reviewing editorial posts.

• Knowledgeable on Terms & Conditions and Partner Guidelines
• Proactively communicate with Editorial team in identifying errors and providing constructive feedback.
• Ensure all creative assets are exactly as approved, all ad copy is approved, and full customer experience ties together (consistent offers and products from ad copy to website).
• Ensure live links work effectively and drive to appropriate application pages.

Achievements: Created an audit sheet work flow for the product updates and a company Compliance Error Tracker

• Developed improvement and corrective action plans to bring the site in line with requirements.
• Identified gaps in existing compliance processes and recommended corrective updates.

Role: The Compliance Associate role is a dynamic position that requires attention to detail, the ability to multitask, the desire to troubleshoot and resolve issues, and the ability to communicate effectively.

• Knowledgeable on Partner Guidelines as well as any Terms & Conditions.
• Developed and maintain position working relationship with both internal and external clients.
• Proactively communicate with Product team / Editorial team in identifying errors and providing constructive feedback.
• Ensure all creative assets are exactly as approved, all ad copy is approved, and full customer experience ties together (consistent offers and products from ad copy to website).
• Ensure live links work effectively and drive to appropriate application pages.

Achievements: Co-authored a Compliance training course for new hires and current editorial teams/ staffers so that they can learn about the different guidelines and procedures that need to be implemented when writing about bank issuer product information for editorial and social media posts. This also doubles as a resource for referencing different bank issuer product information.

Role: Analyze the workflow of Content Moderators to ensure that the work is meeting the quality metrics set by the client. Daily responsibilities include reviewing the work of content moderators against set policies and training materials. The fundamental goal was to make sure that content moderators were actioning on materials accurately.

• Provided support for client’s risk management space by reviewing work of content moderators and making sure it reflects policy.
• Review information provided by client to confirm accuracy and compliance with client policies/procedures.
• Performed quality inspections and document findings.
• Ensure quality standards are met and maintained by staff.

Role: Provide quality assurance and improve machine classifiers to ensure safety on a social media platform for all audience and cross-functional teams. Daily responsibilities include reviewing select content against the policies and training.

• Review and analyze target number of content per day with classification system based on set of policy guidelines.
• Providing guidance and implementation support to both technical and business application.
• Identify trends and opportunities to develop strategies and implement data driven solutions to improve tools, systems and policies.
• Analytical-thinking and problem-solving.

Achievements: The client that we work with expect us to maintain 98% quality score, and I've maintained a consistent quality score of 98-100% quality. My Team Lead left this note in our Accenture Performance Achievement Tool: "You have had the greatest consistent quality on the team and I would love to recommend you for your next role."

Role: Review ambiguous activity to classify and deconstruct emerging patterns and trends. Responsible for balancing the day-to-day service/support of advertisers as well as enforcing company policy.

• Manually review content that clients would like to advertise on Facebook.
• Review and take action on suspicious admin behavior while identifying trend characteristics that can enhance automation.
• Work collaboratively in teams in constantly changing environment.
• Identify trends to enhance support and detection processes and improve team efficiency.

Achievements: Contributed to a document that was submitted to Facebook; of which pointed out issues with outdated policy violations found in the internal tagging tree. Spelling and grammatical errors from automated customer responses were corrected to ultimately better the client's advertising experience.

Role: The first point of contact for internet based leads.

• Set appointments for prospective clients to meet with a member of the sales team.
• Manage high volume of customer inquiries by phone, email, text and chat in real time.
• Enter customer information and update progress into CRM system.
• Follow up with existing customers to confirm their satisfaction and generate referrals.

Achievements: Generated new leads from Service customers. 20% increase from "trade in" buyers.

Role: Served in a variety of production crew positions during live and taped segments.

• Review footage sequence by sequence to become familiar with it before assembling it into final products.
• Organize and string together raw footage into continuous feed according to scripts or instructions of producers.
• Cut shot sequences to different angles at specific points in scenes, making each individual cut as fluid and seamless as possible.
• Operate teleprompter during live and pre-recorded broadcasts.

Achievements: House editor for the 'Daily Dot Com'.

Role: Served as a secretary. Performed various office related tasks.

• Admin marketing (Twitter/ Facebook/YouTube) social media pages.
  
• Production, sales & marketing experience.
• Communicate and coordinate the flow of information both within internal departments and other organizations.
• Provide administrative support for events such as concerts and gigs, as well as organize and promote talent.

Achievements: Increased user activity on social media pages.