Briana Alagna
Bloomingdale,IL
Summary
Dependable employee providing fast, high-quality customer service to guests in restaurant settings and cannabis settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Cannabis knowledge, team-oriented player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Content Creator
Social Leaf Llc
05.2023 - Current
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Developed strong relationships with industry influencers, securing valuable guest blogging opportunities.
Server Shift Leader
Maize + Mash
06.2021 - 01.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Bar Manager
Mezcal
11.2019 - 03.2021
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Budtender
A Cut Above
01.2017 - 02.2020
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Mixologist
TAG
12.2018 - 11.2019
- Prepared classic, modern and unique cocktails for each customer.
- Stored supplies according to bar policies and health code requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Arts - Restaurant And Food Services Management
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Addison Trail
2011
Skills
- Food and Beverage Service
- Guest Satisfaction
- Specials Promotion and Upselling
- Special Requests and Substitutions
- Natural Leadership
- Social Media Marketing
- Dependability and Cooperation
- Cannabis strain familiarity
- Customer Education
- Product Merchandising
Timeline
Content Creator
Social Leaf Llc
05.2023 - Current
Server Shift Leader
Maize + Mash
06.2021 - 01.2022
Bar Manager
Mezcal
11.2019 - 03.2021
Mixologist
TAG
12.2018 - 11.2019
Budtender
A Cut Above
01.2017 - 02.2020
Associate of Arts - Restaurant And Food Services Management
College of DuPage
High School Diploma -
Addison Trail
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