Briana Allen
Philadelphia,Pa
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Barback
TopGolf
10.2023 - Current
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
Game Presenter/Casino dealer
Evolution Gaming
02.2022 - 10.2023
- Enhanced player experience by delivering engaging and informative game presentations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Performed regular equipment checks to ensure optimal functionality during live game sessions.
- Assisted in training new game presenters, providing guidance on best practices for presentation style and technique.
Crew work/ Cashier
Popeyes Louisiana Kitchen
11.2020 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Ross Dress for Less
02.2021 - 07.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
still present -
Community College of Philadelphia
Phila, PA01.2024
High school diploma -
One Bright Ray CHS
Phila, PA03.2021
Skills
- Time management
- Communication
- Teamwork
- Customer service
- Problem solving
- Work ethic
- Leadership
- Physical stamina
- Interpersonal skill
- Decision making
- Server
- Flexible schedule
- Cash handling
- Problem-solving abilities
- Attention to detail
- Fast-paced environment
- Adaptability
- Stress management
Awards
Online gaming licenses
Timeline
Barback
TopGolf
10.2023 - Current
Game Presenter/Casino dealer
Evolution Gaming
02.2022 - 10.2023
Cashier
Ross Dress for Less
02.2021 - 07.2021
Crew work/ Cashier
Popeyes Louisiana Kitchen
11.2020 - 12.2021
still present -
Community College of Philadelphia
High school diploma -
One Bright Ray CHS
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