Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Allen

Macon,GA

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed across roles at TitleMax and Prime Care Health Care. Excelled in team motivation and inventory management, significantly reducing staff turnover by fostering a positive work environment. Skilled in training and mentoring, ensuring high performance and operational excellence.

Overview

8
8
years of professional experience

Work History

Store Manager

TitleMax
12.2022 - Current
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.

COVID-19 Tester

Mako Medical Laboratories
07.2020 - 11.2022
  • Administered and interpreted infrared temperature scans, blood samples, and surveys.
  • Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Oversaw in-person and curbside patient registration and processing.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Specialized in conducting Type tests with accuracy and precision.

PCA

Prime Care Health Care
03.2017 - 05.2022
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Improved patient comfort by providing compassionate and attentive care.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.

Education

Phlebotomy - Medical Laboratory Science

Phlebotomy Institute
Macon, GA
04.2021

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Employee training
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation

Timeline

Store Manager

TitleMax
12.2022 - Current

COVID-19 Tester

Mako Medical Laboratories
07.2020 - 11.2022

PCA

Prime Care Health Care
03.2017 - 05.2022

Phlebotomy - Medical Laboratory Science

Phlebotomy Institute

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