Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Aloua

West Valley City,UT

Summary

Dynamic and results-oriented professional with extensive experience in customer service and hospitality at Four Points By Sheraton. Proven ability to resolve guest issues and enhance satisfaction through effective problem-solving and strong communication skills. Skilled in cash handling and documentation, consistently ensuring accurate records and seamless operations.

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Four Points By Sheraton Salt Lake City Airport
03.2021 - 04.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Answered customer telephone calls promptly and appropriately handled needs.

Assistant Property Manager

Utah Nonprofit Housing Corporation
04.2023 - 03.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

Elderly Caregiver

Dignity Senior Living
05.2019 - 02.2022
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

Kahuku High And Intermediate
Kahuku, HI
06-2013

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Oral and written communications
  • Microsoft office
  • Documentation
  • File management
  • Reservations
  • Training and mentoring
  • Word processing
  • Bookkeeping
  • Computer skills
  • Problem-solving
  • Teamwork and collaboration
  • Phone and email etiquette
  • Staff training
  • Data entry
  • Invoicing and billing
  • Nightly audits

Timeline

Assistant Property Manager

Utah Nonprofit Housing Corporation
04.2023 - 03.2024

Front Desk Agent

Four Points By Sheraton Salt Lake City Airport
03.2021 - 04.2025

Elderly Caregiver

Dignity Senior Living
05.2019 - 02.2022

Kahuku High And Intermediate
Briana Aloua