Briana Alvarado
El Mirage,AZ
Overview
8
8
years of professional experience
Work History
Business Office Manager
Sun City Health & Rehab
02.2022 - Current
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Managed monthly medical billing process to complete claims and returns to meet company revenue recognition policies.
Assistant Business Office Manager
Estrella Center Health & Rehab
01.2019 - 01.2022
- Enhanced interdepartmental communications for improved collaboration and project outcomes.
- Assisted in budget preparation and monitoring expenses for cost-effective business practices.
- Maintained accurate financial records with meticulous organization and attention to detail.
- Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
- Updated reports, managed accounts, and generated reports for company database.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
Unit Clerk
Estrella Center Health & Rehab
06.2018 - 12.2018
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Receptionist
Estrella Center Health & Rehab
09.2016 - 06.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Arizona Charter Academy
Surprise, AZ05.2014
Skills
- Administrative Support
- Office Management
- Expense Reporting
- Account Reconciliation
- Credit and collections
- Staff Management
- Business Administration
- Bilingual
Timeline
Business Office Manager
Sun City Health & Rehab
02.2022 - Current
Assistant Business Office Manager
Estrella Center Health & Rehab
01.2019 - 01.2022
Unit Clerk
Estrella Center Health & Rehab
06.2018 - 12.2018
Receptionist
Estrella Center Health & Rehab
09.2016 - 06.2018
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Arizona Charter Academy