Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Alvarez

Merced,CA

Summary

Detail-oriented and motivated professional with a diverse background in customer service, healthcare support, and business operations. Skilled in remote communication, ADP payroll systems, pharmacy procedures, and data entry. Currently pursuing certification in medical billing and coding to transition into healthcare administration. Proven ability to thrive in remote environments and deliver exceptional client service. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

6
6
years of professional experience

Work History

Owner & Operator

Self-Employed Business
08.2019 - 03.2025
  • Managed marketing, customer service, finance, and operations for a small business.
  • Handled day-to-day inventory, sales, and client communications.
  • Demonstrated initiative and adaptability in a competitive market.
  • Built and maintained long-term client relationships, and customer loyalty.
  • Investigated transaction irregularities and resolved customer billing disputes.
  • Built and optimized order-processing workflows to improve accuracy and reduce errors.
  • Handled confidential customer data, maintaining a secure information environment.
  • Used Excel for inventory tracking, sales analysis, and forecasting.
  • Identified new opportunities for growth, expansion, and diversification.

Customer Service Representative (Remote)

Big Lots
12.2022 - 12.2024
  • Provided support for customer inquiries, orders, returns, and account issues via phone and digital channels.
  • Maintained high call volume performance while ensuring quality service and customer satisfaction.
  • Utilized CRM tools to document interactions and track case resolutions.
  • Promoted positive customer relationships through clear communication and problem-solving.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Analyzed customer cases to identify fraud risk, and resolved disputes with discretion.
  • Managed a high-volume queue of inquiries, prioritizing escalations, and ensuring timely closure.
  • Documented interactions using CRM tools, and maintained quality and compliance standards.

Education

Medical Billing & Coding Certification -

Penn Foster
06.2025

Google Data Analytics Certification -

Coursera
04.2025

Entry-Level Payroll Certification (ADP) -

03.2025

Pharmacy Technician Certification -

Penn Foster
01.2021

High School Diploma -

Livingston High School
Livingston, CA
06-2016

Skills

  • Remote customer service and call handling
  • ADP payroll systems
  • Data entry and 10-key proficiency
  • Microsoft Word and Excel
  • Pos and inventory systems
  • Typing speed: 50 WPM
  • Business operations and self-management
  • Team collaboration and organization
  • Fraud detection and investigation
  • CRM/Workflow tools (Zendesk, etc)
  • Data analysis
  • Customer service
  • Queue management and prioritization

Timeline

Customer Service Representative (Remote)

Big Lots
12.2022 - 12.2024

Owner & Operator

Self-Employed Business
08.2019 - 03.2025

Medical Billing & Coding Certification -

Penn Foster

Google Data Analytics Certification -

Coursera

Entry-Level Payroll Certification (ADP) -

Pharmacy Technician Certification -

Penn Foster

High School Diploma -

Livingston High School