Briana Alvidrez
Tolleson,AZ
Summary
Team-driven Recruitment Coordinator considered an expert in onboarding. Compassionate yet sharp to always get the job done correctly. Pursuing a role where exceptional attention to detail and well-developed skills will be highly valued.
Overview
9
9
years of professional experience
Work History
Recruiting Coordinator
U-Haul
02.2022 - Current
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Coordinated incoming job requisitions and applications.
- In-office recruiting coordinator work directly with contact center recruiting team.
- Responsible for assisting new hires with the onboarding process including new hire paperwork, I-9 completion, and setting up computer programs.
- Ensure new hires have all required information for their first day
- Provide technical assistance when needed
- Document new hire paperwork
- Provide additional assistance to the recruiting team as needed
Customer Service Advocate III
Freedom Financial Network
10.2017 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered average of 40-60 calls, and emails daily, addressing customer inquiries, solving problems and providing account status updates and information.
- Assisted customers with needs such as opening accounts, depositing or serving as a front-line representative of the Freedom Debt Relief brand. The Weekend Warrior is part of a supportive, service-oriented team that handles multiple responsibilities including customer calls, offline support, client retention as well as other various CS tasks transferring funds, updating account details and signing up for new services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Representative
General Dynamics
08.2015 - 10.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Take inbound calls for 1-800-MEDICARE
- Providing general information to beneficiaries enrolled into medicare
- Complete enrollment requests through defined steps of eligibility verification and data processing.
- Researching all claims
- Comparing plans
- Referrals
- Proficient in Microsoft Word, and web browser/internet navigation Ability to type / perform data entry
- Perform membership updates, address changes, and Prescription Benefit Plan changes
Education
No Degree - General Studies
Glendale Community Charter School
Glendale, AZHigh School Diploma -
Maryvale High School
Phoenix, AZ05.2009
Skills
- Customer Retention Strategies
- Verbal and Written Communication
- Customer Account Management
- Creative Problem Solving
- Responding to Difficult Customers
- Multitasking and Prioritization
- Administrative and Office Support
- Patient and Empathetic
- Business Development
- Salesforce CRM
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Candidate Sourcing
- Resume Screening
- Onboarding Coordination
- Tracking spreadsheets
- Excel spreadsheets
- Administrative Skills
- Pre-Employment Screening
- Talent Acquisition
- New Hire Onboarding
Timeline
Recruiting Coordinator
U-Haul
02.2022 - Current
Customer Service Advocate III
Freedom Financial Network
10.2017 - 02.2022
Customer Service Representative
General Dynamics
08.2015 - 10.2017
No Degree - General Studies
Glendale Community Charter School
High School Diploma -
Maryvale High School
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