Briana Anderson
Temple,GA
Summary
Detail-oriented Patient Service Representative with exceptional treatment knowledge and strong communication skills. Experienced in coordinating between patients and professionals, providing comprehensive patient education, and ensuring organizational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
Alpharetta, GA
06.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Caregiver
Jewish Family and Career Services
Dunwoody, GA
04.2023 - Current
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
Medical Receptionist
Women of Princeton Health
Lawrenceville, NJ
01.2022 - 03.2023
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Education
Certificate of Medical Assistant - Medical Assistant
Fortis Institute
Lawrenceville, NJ03-2016
High School Diploma -
Lawrence High School
Lawrenceville, NJ06-2014
Skills
- Call Management
- Report Generation
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Mobility Assistance
- Compassionate client care
- HIPAA Compliance
- Incident Reporting
- Behavior redirection
- Dependable and Responsible
- Time Management
References
References available upon request.
Timeline
Customer Service Representative
VXI Global Solutions LLC
06.2024 - Current
Caregiver
Jewish Family and Career Services
04.2023 - Current
Medical Receptionist
Women of Princeton Health
01.2022 - 03.2023
Certificate of Medical Assistant - Medical Assistant
Fortis Institute
High School Diploma -
Lawrence High School
Similar Profiles
Shannon RomeoShannon Romeo
Customer Support Specialist at VXI Global Solutions LLCCustomer Support Specialist at VXI Global Solutions LLC
Bianca ArmsteadBianca Armstead
Customer Service Associate at VXI Global Solutions LLCCustomer Service Associate at VXI Global Solutions LLC
Lucky obinaLucky obina
Sales Specialist at VXI Global Solutions, LLCSales Specialist at VXI Global Solutions, LLC
Daijah BeasleyDaijah Beasley
Roadside Assistance Agent / Remote at VXI Global Solutions LLCRoadside Assistance Agent / Remote at VXI Global Solutions LLC
Amalia CaballeroAmalia Caballero
Restaurant Hostess at Hacienda San Antonio Mexican RestaurantRestaurant Hostess at Hacienda San Antonio Mexican Restaurant