Summary
Overview
Work History
Education
Skills
Timeline
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Briana Angle

Newark,DE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

CSR/Outbound/Trainer

Horizon Services
09.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
  • Enhanced overall company reputation by delivering exceptional customer service experiences in each interaction.
  • Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
  • Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Facilitated hands-on workshops to enhance employee understanding of company policies and procedures.
  • Increased trainers productivity by introducing time-saving teaching tools and resources.
  • Provided coaching and mentoring to employees.
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Host/Baker/To-Go Server/trainer

Cheesecake Factory
05.2017 - 09.2019
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Trained new employees on best practices for To-Go/hosting/bakery responsibilities fostering team efficiency and consistency in service quality.
  • Improved employee performance by designing and implementing effective training programs.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.

Professional House Cleaner

Cleaning With An Angle
01.2014 - 09.2019


  • Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
  • Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
  • Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
  • Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.

Education

High School Diploma -

Christiana High School
Newark, DE
2015

Skills

  • Performance Metrics
  • Product Knowledge
  • Customer Focus
  • Multitasking
  • Time Management
  • Call Management
  • Computer Proficiency
  • Microsoft Excel
  • Ability to work in fast paced environments
  • Product Sales
  • Outbound Upselling
  • Recordkeeping Strengths
  • Outbound Calling - 2 years
  • HVAC and plumbing knowledge

Timeline

CSR/Outbound/Trainer

Horizon Services
09.2019 - Current

Host/Baker/To-Go Server/trainer

Cheesecake Factory
05.2017 - 09.2019

Professional House Cleaner

Cleaning With An Angle
01.2014 - 09.2019

High School Diploma -

Christiana High School

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Briana Angle