Briana Arevalo
Las Vegas,NV
Summary
Results-driven and adaptable professional with extensive experience in customer service, administrative support, dispatching, and sales. Skilled in managing schedules, processing invoices, and resolving customer issues efficiently. Bilingual in English and Spanish, with proven expertise in CRM systems and data management. Dedicated to improving workflow efficiency and driving customer satisfaction through excellent communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Us Northside
05.2021 - 12.2024
- Provided comprehensive administrative and dispatch support, managing scheduling, customer inquiries, and financial transactions for the Construction team
- Accounts payable and receivable
- Processed 20-30 invoices daily, improving payment processing accuracy by adopting new systems, and ensuring timely and accurate financial transactions
- Scheduled 6-10 jobs per day and dispatched up to 15-20 people, optimizing workflow and reducing response times by 20-30% during peak business periods
- Managed inventory by placing 15-20 equipment and parts orders daily, ensuring projects were supplied efficiently and on time
- Achieved monthly sales goals, generating 10-20 sales per month
- Contributed to improved customer satisfaction through prompt communication, continuously reducing service delays
Receptionist
Total Life Changes
02.2018 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVSkills
- Customer Satisfaction
- Inventory Control
- Data Entry
- Dispatch Coordination
- Scheduling
- Invoice Processing
- Customer Onboarding
- Conflict Resolution
- Documentation
- Sales and Upselling
- Remote Work
- Record-Keeping
Timeline
Administrative Assistant
Us Northside
05.2021 - 12.2024
Receptionist
Total Life Changes
02.2018 - 04.2021
High School Diploma -
Las Vegas High School
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