Briana Arnold
Montgomery Village,Maryland
Summary
Creative and highly motivated worker with extensive customer service and sales experience. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Also a natural leader with skilled training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping individuals and delivering exceptional experiences with every interaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
The Centers for Advanced ENT Care - Montgomery Oto
Gaithersburg, MD
04.2023 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Processed patient payments and scanned identification and insurance cards.
Hostess
Yard House
Gaithersburg, MD, MD
08.2022 - 04.2023
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Cashier/Expert Chopper
Chopt Salad
Gaithersburg, MD
12.2021 - 07.2022
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing snacks at
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.
- Worked flexible schedule and extra shifts to meet business needs.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Shift Manager
Noodles & Company
Germantown, MD
06.2021 - 12.2021
- Trained and mentored new employees to maximize team performance
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Restocked and organized merchandise in front lanes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Completed inventory counts and ordered merchandise
- Reviewed weekly sales ads and monitored price changes
- Maintained current knowledge of store promotions and highlighted sales to customers
Cashier and Waitress
Noodles & Company
Germantown, MD
04.2019 - 12.2021
- Built and maintained positive working relationships with co-workers.
- Enforced store safety and cleanliness standards, reducing hazards.
- Resolved and de-escalated issues to address customer concerns.
- Greeted and informed customers of products, fostering positive store experiences.
- Counted cash drawers at beginning of shifts to verify correct amounts.
Intern
Prostart Culinary
Gaithersburg, MD
08.2015 - 05.2016
- Catered to Staff and Students
- Catered to school events
- In charge of inventory and cleaned the class kitchen
- Sorted and organized files, spreadsheets and reports
- Interacted with customers by phone, email or in-person to provide information.
Education
Electronic Photography Certificate - Photography
Montgomery College
Germantown, MD05.2020
Diploma -
Watkins Mill High School
Gaithersburg, MD06.2016
Skills
- Proficient with computers
- Fast typer
- Proficient with building comfortable, respectful and professional relationships with coworkers
- Proficient in Microsoft Word, Powerpoint and Excel
- Satisfactory customer service experience
- Excellent communicator
- Ability to lift 40-60 Pounds
- Adaptable and Flexible
- Cooperative Attitude
- Front Desk Operations
- Detail-Oriented
- Self-Motivated
- Front of House Management
- Creative Problem Solving
- Highly Organized
- Time Management and Prioritization
- Active Listener
- Insurance Verification
Additional Information
- Culinary Prostart Award
- Certified ServSafe Kitchen Operator
- Medical Compliance Certification
- CPR Certified (BLS Health Care Provider)
Timeline
Medical Receptionist
The Centers for Advanced ENT Care - Montgomery Oto
04.2023 - Current
Hostess
Yard House
08.2022 - 04.2023
Cashier/Expert Chopper
Chopt Salad
12.2021 - 07.2022
Shift Manager
Noodles & Company
06.2021 - 12.2021
Cashier and Waitress
Noodles & Company
04.2019 - 12.2021
Intern
Prostart Culinary
08.2015 - 05.2016
Electronic Photography Certificate - Photography
Montgomery College
Diploma -
Watkins Mill High School
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