Briana Avalos

Key-Holder

• Maintained sales tracking reports to support operational enhancements and implement corrective actions.

• Increased sales revenue by implementing targeted sales strategies and team training sessions.

• Used Excel to maintain company database with essential account and sales information.

• Fulfilled orders to meet rigorous customer delivery schedules.

• Educated new sales staff on store processes and customer operations.

• Supervised and trained a team of 20 retail associates, ensuring consistent adherence to company policies and procedures

• Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management

• Collaborated with cross-functional teams to plan and execute successful marketing campaigns

• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation

• Efficiently picked and packed customer orders according to order specifications

• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies

• Followed safety protocols and maintained a clean work environment at all times

• Suggested process improvements that resulted in a 35% reduction in errors during order picking operations

• Achieved a team daily average of 800+ picks per day while maintaining accuracy above 98%

• Conducted regular performance evaluations for fulfillment team members, providing feedback and coaching for improvement

• Collaborated with receiving and sales floor personnel to optimize order fulfillment processes and minimize turnaround time for shipments

• Built strong relationships with repeat customers, resulting in increased customer loyalty and referrals

• Maintained an organized and visually appealing store layout to enhance the overall shopping experience

• Assisted in inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks

• Collaborated with team members to achieve daily sales goals and promote a cohesive work environment

• Developed strong product knowledge across multiple categories to provide comprehensive assistance

• Managed inventory levels by analyzing sales data, forecasting trends, and making accurate replenishment decisions