Briana Ayala
Redlands,CA
Summary
Resourceful and experienced Office Specialist offering expertise in customer service, data entry and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Specialist (Fiscal Services)
SBCERA
05.2023 - Current
- Review and process payroll related documents for data entry
- Answer phones and assist members with fiscal related questions/concerns
- Bank reconciliation
- Scan and index documents
- Correspond with banks and property management teams for verification of income requests
- Data entry
- Monitor and distribute incoming emails and faxes from the fiscal inbox
Office Specialist
San Bernardino County Sheriff's Department
02.2020 - 05.2023
- Handle highly confidential information regarding employees and/or controversial issues
- Research, compile, and organize information for Executive Staff within the Sheriff’s Department
- Compose and distribute correspondence letters
- Count and prepare weekly cash drop for distribution to County and City officials
- Provide information to the public
- Correspond with attorneys, court clerks and employers
- Correspond with multiple agencies via phone and email and facilitate a working relationship
- Organize files, develop spreadsheets, fax reports and scan documents
- Review, prepare and process documents for data entry
Office Assistant IV
San Bernardino County Sheriff's Department
03.2018 - 02.2020
- Open and properly distribute incoming mail to promote quicker response to client inquiries
- Comply with State law and Department Policy relating to data entry, civil procedures, and retrieval
- Provide general information and assistance regarding Civil Legal process to general public and attorneys
- Receive, Review and process documents resulting from legal action
- Proofread documents of completeness and accuracy
- Interview, oversee performance, evaluate and train subordinate Office Assistants
- Maintain a good office flow and distribute workloads among clerical staff
- Serve processes within the Sheriff’s office
Office Assistant III
San Bernardino County Sherifff's Department
02.2016 - 03.2018
- Review, prepare and process legal documents for numerous civil enforcement's
- Experience in multiple units within the division with complete knowledge of front counter, Earnings Withholding Orders, Bank Levies and Evictions
- Attended and completed P.O.S.T. certified Basic Civil Training class
- Follow procedures set by office and the State of California
- Provide information to the public via phone, in person, email and fax of legal enforcement and civil process
- Assist coworkers in daily duties
- Correspond with attorneys, court clerks and employers
- Assist in training new and current employees
Office Assistant II
San Bernardino County Sheriff's Department
11.2011 - 02.2016
- Manage the receptionist area, including greeting visitors and responding to telephone and in person requests for information
- Create PowerPoint presentations used for business development
- Organize files, develop spreadsheets, fax reports and scan documents
- Manage the day-to-day calendar for the Emergency Vehicle Operation Center
- Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Correspond with multiple agencies via phone and email and facilitate a working relationship
- Compile statistical information for special reports
Sheriff's Custody Assistant
San Bernardino County Sheriff's
10.2006 - 11.2011
- Booked inmates into the county system (CNI-JMS)
- Inventoried inmate money and property
- Managed the front desk area, including greeting visitors and responding to high-volume telephone and in-person requests for information
- Filed and audited inmate files
- Trained newly hired Sheriff's Custody Assistants
Education
Associate of Arts - Baking And Pastry Arts
The Art Institute of California, Inland Empire
San Bernardino, CA06.2013
Skills
- Multi-line phone proficiency
- Advanced clerical knowledge
- Filing and data archiving
- Professional phone etiquette
- Data entry
- Office management
- Customer service-oriented
- Employee training and development
- Self starter
- Meticulous attention to detail
Timeline
Office Specialist (Fiscal Services)
SBCERA
05.2023 - Current
Office Specialist
San Bernardino County Sheriff's Department
02.2020 - 05.2023
Office Assistant IV
San Bernardino County Sheriff's Department
03.2018 - 02.2020
Office Assistant III
San Bernardino County Sherifff's Department
02.2016 - 03.2018
Office Assistant II
San Bernardino County Sheriff's Department
11.2011 - 02.2016
Sheriff's Custody Assistant
San Bernardino County Sheriff's
10.2006 - 11.2011
Associate of Arts - Baking And Pastry Arts
The Art Institute of California, Inland Empire
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