Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Fitness
Languages
Timeline
Hi, I’m

Briana Ayala

Weslaco,TX
Briana Ayala

Summary

Hardworking and determined. I have achieved 14 years of customer service experience. As well as, collecting data base. Management. Scheduling appointments. Clerk and front desk operations. Care taking. Physical education. Fitness education. Strong dedication to providing education and resolving issues. Time management and leadership. I have a high literacy for computer technology. Work ethic and punctual. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customs and Border Protection position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Healthcare professional with deep understanding of pre-surgical procedures and patient care. Known for delivering high-quality patient counseling and fostering collaborative team environment. Valued for adaptability and results-oriented approach, ensuring seamless patient experiences and efficient coordination.

Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
years of professional experience
3
Certifications
2
Languages

Work History

Thurmond Eye Institute

Surgical Counselor
08.2024 - Current

Job overview

  • Increased patient comfort during consultations by creating a welcoming environment and establishing rapport with each individual.
  • Assisted surgeons in achieving successful outcomes by gathering relevant medical history and performing pre-surgical assessments.
  • Assisted in the development of policies and procedures for surgical counseling services, ensuring consistent standards across all clinics.
  • Improved patient preparedness for surgery by developing comprehensive informational materials and counseling sessions.
  • Contributed to the development of best practices in surgical counseling through continuous research and professional development.
  • Maintained up-to-date knowledge of surgical advancements through regular attendance at conferences, workshops, and seminars.
  • Effectively communicated complex medical information to patients, ensuring full understanding of procedural risks and benefits.
  • Reduced wait times for consultations by efficiently managing appointment schedules and optimizing staff utilization.
  • Provided emotional support and guidance for patients undergoing surgery, ensuring their mental well-being throughout the process.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for [40 cases a day. Surgery such as cataract, ptyergium, blephapastry, glaucoma and other incisions.
  • Gathered medical history and addressed patient questions and concerns regarding health and treatment.
  • Designed treatment plans for patients.
  • Updated charts and patient information to show findings, treatments and medications.
  • Analyzed patients' medical histories, medication allergies, physical conditions and examination results to determine best procedure.

AT&T

Retail Sales Associate
08.2017 - 03.2024

Job overview

  • Provide services for business accounts
  • Opening up first responders accounts
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opening up cellphone accounts with a specialized network
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helping customers troubleshoot with any problems they may have with cellphone services
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helping customers pay bills or setting up autopay for them.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Cindis Furniture

Front Clerk Administration
01.2016 - 12.2017

Job overview

  • In charge of setting up appointments
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Composed and processed routine e-mail correspondence.
  • Processed expense reports and office invoices.
  • Resolved guest complaints promptly, ensuring repeat business and positive reviews.
  • Maintained accurate records of guest reservations, billing information, and special requests.
  • Handled cash transactions accurately, balancing the daily register and preparing deposits.
  • Confirmed appointments, communicated with clients, and updated client records.

IDEA Public Schools

Substitute Teacher
01.2016 - 08.2017

Job overview

  • Traveled to different Idea districts to substitute for grades PK-5th grade
  • Care taker, substitute teacher
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.

Reliant Energy

Manager
09.2016 - 03.2017

Job overview

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

Tru Fit Athletic Club

Sales Consultant
01.2015 - 08.2016

Job overview

  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Followed up with existing customers to provide additional support and address concerns.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Education

South Texas College
McAllen, TX

College in Respiratory Therapy from Respiratory Therapy

University Overview

  • [Number] GPA 3.8

Premier San Juan Highschool
San Juan, TX

High school diploma

Skills

Patient confidentiality

Certification

First Aid Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Fitness

I enjoy the physical and mental benefits of exercising. 

Languages

5,5

Timeline

Surgical Counselor

Thurmond Eye Institute
08.2024 - Current

Retail Sales Associate

AT&T
08.2017 - 03.2024

Manager

Reliant Energy
09.2016 - 03.2017

Front Clerk Administration

Cindis Furniture
01.2016 - 12.2017

Substitute Teacher

IDEA Public Schools
01.2016 - 08.2017

Sales Consultant

Tru Fit Athletic Club
01.2015 - 08.2016

South Texas College

College in Respiratory Therapy from Respiratory Therapy
04/2016

Premier San Juan Highschool

High school diploma
Briana Ayala
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