Briana Baca
Santa Fe,New Mexico
Summary
Accomplished Secretary Executive II at New Mexico Department of Transportation-D5, adept in office administration and customer service. Leveraged expertise in spreadsheet management and organization to enhance operational efficiency. Proven track record of improving communication processes and building strong customer relationships, significantly contributing to business success.
Overview
5
5
years of professional experience
Work History
Secretary Executive II
New Mexico Department of Transportation- D5
05.2023 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cashier
Rudy's Barbeque
05.2022 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Prepared food for customers.
- Catering
- Cleaned as needed.
Cashier
Whole Foods
01.2021 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Dillards Department Store
08.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Capital High School
Santa Fe, NM06.2019
Skills
- Requisition processing
- Office correspondence
- Business correspondence
- Spreadsheet management
- Schedule management
- Filing experience
- Inter-office communications
- Report writing
- Record preparation
- Office administration
- Task prioritization
- Verbal and written communication
- Database maintenance
- Executive support
Timeline
Secretary Executive II
New Mexico Department of Transportation- D5
05.2023 - Current
Cashier
Rudy's Barbeque
05.2022 - 03.2024
Cashier
Whole Foods
01.2021 - 05.2022
Sales Associate
Dillards Department Store
08.2019 - 03.2020
High School Diploma -
Capital High School
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