Briana Bailey

• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Schedule employees for shifts, considering customer traffic and employee strengths.
• Handles problematic customers and clients to maintain excellent customer service.
• Trains and guides team members to maintain high productivity and performance metrics.
• Implements business strategies, increasing revenue, and effectively targeting new markets.
• Responsible for day-to-day eligibility operations and maintenance.
• Reviews audit reports and processes resident and homeowners’ updates as required.
• Responds to internal and external questions and requests.
• Conducts quality assurance testing.
• Deploys robust quality protocols and audits to ensure data integrity.
• Provides training and technical support for employee’s.
• Acts as a primary point of contact for clients and vendors.
• Communicates services internally and externally.
• Coordinates with Midas customer service and account management departments to resolve problems.

• Lead weekly content staff meetings that addressed weekly Science lesson plans, facilitating effective communication and planning among staff
• Improves instructional practice and student outcomes through direct coaching, feedback, and development of a group of teachers
• Develop and prioritize short and long-term instructional objectives based on district AKS curriculum
• Facilitated and trained special education staff with training and assistance relating to special education record/file maintenance and compliance
• Lead Individual Education Plan and Reevaluation meetings
• Managed behaviors to minimize disruptions, ensure a safe and orderly classroom, and ensure students are on task
• Maintains communication with special education staff, local school personnel, and parents regarding the referral, evaluation, identification, and effective programming for students with disabilities
• Maintains student confidentiality and monitors confidential files for students with disabilities
• Consults with local instructional staff regarding Individual Education Program (IEP) development, extended school year, behavioral interventions, and transition plans for students with disabilities
• Collaborates with appropriate school-based personnel to assure accurate documentation and timely data input/submission for students with disabilities
• Assigns and/or conducts in-person staff meetings to develop IEPs, as required within assigned school(s)/cluster
• Attends all appropriate IEP meetings (i.e., Promotion/Retention, Amendments, Eligibility Redetermination, Initial Eligibility meetings); participates in the SST process to facilitate referrals to special education and coordinates eligibility meetings
• Prepares procedural forms and checklists used in file/record maintenance
• Identify specific prerequisite skills and/or knowledge necessary for students to learn the AKS
• Plan instruction as needed to promote student mastery of prerequisite skills and knowledge
• Analyze student work and assessments to determine instructional needs
• Created written lesson plans to support instructional objectives of the AKS for all students
• Created and planned appropriate assessment of student learning.

• Managed client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements
• Demonstrated problem-solving abilities by addressing and resolving project challenges promptly
• Facilitated conflict resolution sessions, leading to improved team dynamics and enhanced collaboration
• Developed and maintained positive client relationships, enhancing customer satisfaction
• Partnered with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
• Balanced Automated Teller machines, Teller Cash Dispensers (TCDs) often totaling more than $100,000
• Educated, and trained clients on conducting simple transactions through self-service technologies
• Leveraged available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Supervised Client Service Representatives making sure they adhered to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Responded to customer account inquiries totaling 130+ weekly accounts
• Trained new tellers ensuring that they received comprehensive education on proper banking policies
• Created PowerPoints on Teller job duties and procedures.

• Helped students explore concepts with engaging, learning-focused activities.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Created and developed lesson plans to meet students' academic needs.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Fostered student curiosity and interest through creative hands-on activities.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Built talented team through hiring and training new associates.
• Entered and updated sensitive customer information during check-ins and room changes.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.