Briana Baker-Rich
Pine Hill
Summary
Detail-oriented and team player with over 5 years of experience in advancing patient satisfaction through strategic communication and precise record management. Skilled in appointment scheduling, customer service, EPIC and maintaining HIPAA compliance, enhancing seamless healthcare operations. Dedicated to fostering teamwork and optimizing patient care workflows for superior healthcare outcomes.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Virtua Health System
02.2025 - Current
- Maintained accurate electronic health records using EMR systems, ensuring data integrity and confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Service Representative
Cooper Health System
09.2024 - 02.2025
- Foster strong relationships with healthcare providers and patients, facilitating seamless communication.
- Coordinate with interdisciplinary teams to optimise patient care workflows.
- Meticulously verify insurance information and process payments, maintaining financial accuracy. Implement efficient scheduling systems, minimising appointment conflicts.
- Streamline patient care workflows through interdisciplinary teamwork. Enhance provider-patient communication, ensuring high-quality service delivery and improved healthcare outcomes.
- Drive patient satisfaction through efficient service delivery. Resolve complex queries promptly, contributing to positive patient experiences and healthcare provider reputation.
Admissions Coordinator
Riverfront Rehabilitation
07.2022 - 04.2024
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Work closely with families to ensure appropriate placement for patients.
- Maintain communication with hospital discharge personnel, administrators, and other nursing homes.
- Coordinate with medical, nursing and accounting staff to ensure smooth transition for patients admission.
- Conduct tours and phone inquiries.
Admissions Concierge
Riverfront Rehabilitation
07.2021 - 07.2022
- Complete admission paper work with families and/or patients and make bed assignments.
- Efficiently perform insurance verification and pre-certification and pre-authorization functions.
- Secure signatures on admission documents.
- Give tours of the facility.
- Contact residents to ensure that all of their needs are met and the experience is positive.
Receptionist
Riverfront Rehabilitation
04.2020 - 07.2021
- Serves patients by greeting and helping them.
- Greeting/Welcome visitors.
- Answering calls.
- Sorting and distributing mail.
- Maintaining the reception area.
- Answer and forward phone calls.
- Manage inventory of office supplies.
- Customer services.
- Maintain admissions charts.
Education
GED -
Edison Job Corps Center
08.2006
Skills
- Patient Communication
- Appointment Scheduling
- Insurance Verification
- Problem-solving
- Record Management
- Customer Service
- HMOs
- Medicare
- Medicaid
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- HIPAA Compliance
- Office Support
- Teamwork
- Verbal Communication
- EPIC
- Patient chart maintenance
- Patient scheduling
- Professional telephone etiquette
Timeline
Unit Secretary
Virtua Health System
02.2025 - Current
Patient Service Representative
Cooper Health System
09.2024 - 02.2025
Admissions Coordinator
Riverfront Rehabilitation
07.2022 - 04.2024
Admissions Concierge
Riverfront Rehabilitation
07.2021 - 07.2022
Receptionist
Riverfront Rehabilitation
04.2020 - 07.2021
GED -
Edison Job Corps Center
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