Briana Ballard
Aurora,CO
Summary
Dedicated and compassionate healthcare professional with hands-on experience in direct patient care. Seeking to transition into a full-time Registered Nurse role. Committed to providing high-quality, patient-centered care, and contributing to the success of a dynamic healthcare team while furthering professional growth and development in the nursing field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Extern
The Medical Center of Aurora
Aurora, CO
12.2023 - Current
- Monitored and recorded vital signs, including blood pressure, temperature, heart rate, and oxygen levels.
- Obtained and checked the blood glucose levels of assigned patients.
- Communicated and interacted with patients and their families to determine the need for assistance, or emotional and physical support.
- Monitored patient conditions and behaviors, and updated the attending RN with observations and concerns.
- Performed basic nursing care procedures, such as Foley catheter insertion.
- Participated in some interdisciplinary team meetings to discuss patient care.
- Helped manage patient nutrition by setting up meal trays and assisting with feeding as necessary.
- Advocated for patient needs with the interdisciplinary team, and assisted the RN in implementing the outlined treatment plans.
- Facilitated communication between patients, families, and healthcare team members.
- Observed and monitored patients to detect symptoms requiring medical attention.
- Collected patient specimens such as urine, sputum, or stool for laboratory testing.
- Assisted patients with daily living tasks by helping with bathing, changing clothes and trips to restroom.
- Helped maintain patient rooms, ensuring a clean and safe environment.
- Employed strong infection control procedures and isolation strategies to minimize spread of communicable diseases.
- Maintained accurate documentation of all patient interactions in electronic health records system.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Customer Experience Representative
YMCA Metropolitan Denver
Aurora, CO
03.2021 - Current
- Provided training and mentoring for new Customer Experience Representatives on best practices and company policies.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized various software programs, such as Salesforce CRM, to manage incoming inquiries.
- Handled escalated calls from customers with professionalism and empathy.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided detailed product information and facility tours to customers, improving product understanding.
- Participated in workshops and seminars to stay updated on customer service trends and technologies.
- Assisted customers in navigating the website and providing technical support.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Emergency Department Registrar
The Medical Center of Aurora
Aurora, CO
08.2022 - 12.2023
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Documented and information in patient medical records.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Processed patient insurance information and billing paperwork.
- Served as a liaison between hospital administration and emergency services personnel.
- Confirmed patient demographics, collected copays and verified insurance.
- Maintained accurate medical records for patients in the department.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
Colorado Springs, CO12-2025
Associate of Applied Science - Nursing
Front Range Community College
Westminster, CO05-2025
High School Diploma -
Our Lady Help of Christians Academy
Watkins, CO06-2021
Skills
- Vital signs monitoring
- Direct patient care
- Feeding assistance
- Mobility assistance
- Electronic charting
- Clinical judgment
- Client advocacy
- Microsoft office expertise
- EPIC/Meditech experience
- Organizational skills
- Billing procedures
- Customer service
- Communication skills
- Teamwork
- Multitasking Abilities
Clinical Experience
- Fundamentals of Nursing Clinical-University Heights Rehab; 90 hours
- Med Surge I Clinical-The Center at Northridge; 144 hours
- Labor and Delivery Clinical/Pediatric Clinical-Rose Medical Center; Presbyterian/St. Lukes Medical Center; BCH - Foothills; 144 hours
- Mental Health Clinical-Colorado Mental Health Hospital in Fort Logan; 72 hours
- Med Surge II Clinical-Longs Peak Hospital; 144 hours
Certification
- American Heart Association Basic Life Support-Expires 11/2026
Accomplishments
- 2018-2021: Cum Laude/Magna Cum Laude; Distinguished Honor Roll; 4.0 GPA
- 2018-2020 USA Taekwondo All-American Athlete
- 2021 Michael Pottle Memorial Scholarship Winner
- 2021-Current: Dean's List; Good Standing
Academic and Community Leadership/Volunteer
- FRSNA (Front Range Student Nursing Association)-General Member
- 3D Printing Club-constructing and assembling prosthetic hands
References
References available upon request.
Timeline
Nurse Extern
The Medical Center of Aurora
12.2023 - Current
Emergency Department Registrar
The Medical Center of Aurora
08.2022 - 12.2023
Customer Experience Representative
YMCA Metropolitan Denver
03.2021 - Current
- American Heart Association Basic Life Support-Expires 11/2026
Bachelor of Science - Nursing
University of Colorado At Colorado Springs
Associate of Applied Science - Nursing
Front Range Community College
High School Diploma -
Our Lady Help of Christians Academy
Similar Profiles
Cassie Gibbons, RNCassie Gibbons, RN
Registered Neuro, Neuro Trauma Unit at The Medical Center of AuroraRegistered Neuro, Neuro Trauma Unit at The Medical Center of Aurora
Marcus Opert-TaylorMarcus Opert-Taylor
Registered Nurse at The Medical Center of AuroraRegistered Nurse at The Medical Center of Aurora
Karla Acevedo HerrereaKarla Acevedo Herrerea
Housekeeper at The Medical Center of AuroraHousekeeper at The Medical Center of Aurora