Briana Banderas
Cincinnati,Ohio
Summary
Detail-oriented restaurant manager experienced in staff scheduling, data entry management, and compliance. Known for resolving conflicts and improving operational efficiency, ready to drive impactful changes in any environment.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Trio Bistro
Cincinnati, Ohio
09.2021 - Current
- Developed and implemented staff schedules to optimize coverage during peak dining hours.
- Ensured compliance with health and safety regulations through regular training and inspections.
- Collaborated with kitchen personnel to refine menu offerings based on customer insights.
- Instituted a feedback system to gather customer insights and elevate service quality.
- Resolved scheduling conflicts and staffing shortages to maintain smooth restaurant operations.
- Conducted weekly team meetings to address performance goals and foster collaboration.
- Supervised staff training in customer service, food handling, and safety protocols.
- Maintained cleanliness and organization throughout the restaurant to meet health standards.
- Performed administrative tasks such as payroll processing and scheduling shifts.
- Checked completed work for errors or duplicate information before submission to payroll.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Assisted other team members with complex data entry tasks as needed.
- Verified accuracy of data by cross-referencing with source documents.
- Performed periodic audits to ensure accuracy of data entries.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Maintained log of all transactions for record keeping purposes.
- Processed incoming requests for data entry services promptly and accurately.
- Updated and maintained company's internal databases regularly.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Reviewed existing databases to identify areas for improvement or optimization.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
Customer Service Representative
Path Forward
Cincinnati, Ohio
08.2020 - 08.2021
- Resolved customer inquiries efficiently, delivering accurate and timely information.
- Assisted customers with order processing to enhance service experience.
- Handled complaint resolutions effectively, improving overall customer satisfaction.
- Answered incoming calls from patients regarding appointments and changes.
- Created and maintained patient medical records in compliance with regulations.
- Coordinated and scheduled complex procedures, ensuring all documents were prepared correctly.
- Trained new employees on appointment scheduling procedures and data entry into EHR system.
- Utilized EMR systems for up-to-date scheduling information and administrative support.
Restaurant Server
Trio Bistro
Cincinnati, Ohio
02.2017 - 08.2020
- Executed prompt, exceptional customer service by anticipating guest needs and addressing inquiries.
- Facilitated smooth meal preparation through collaboration with kitchen staff for timely serving.
- Demonstrated extensive menu knowledge, providing tailored recommendations to enhance guest experiences.
- Processed payments swiftly and accurately, ensuring efficient transactions for guests.
- Maintained organized table setups and cleanliness to elevate dining ambiance.
- Resolved customer complaints professionally, ensuring satisfaction and promoting retention.
- Coordinated with front-of-house team to ensure seamless service flow during peak hours.
- Supported special events and promotions, contributing to increased customer engagement and sales.
Hostess and Support
Trio Bistro
Cincinnati, Ohio
02.2017 - 08.2020
- Trained new hostesses in customer service and operational duties to enhance efficiency.
- Maintained accurate records of reservations and special requests to ensure seamless operations.
- Increased restaurant sales through exceptional reception and seating services.
- Analyzed sales data to identify peak demand areas and adjusted staffing for optimal performance.
- Monitored table arrangements to maximize seating capacity and minimize wait times.
- Developed policies for hostess team to streamline operations and improve service quality.
- Ensured cleanliness and organization of work areas, including regular cleaning of countertops and equipment.
- Delivered food promptly while adhering to safety protocols, verifying order accuracy.
Assistant Store Manager
Hothead Burrito
Cincinnati, Ohio
01.2016 - 01.2017
- Oversaw daily cash handling procedures and reconciled discrepancies as needed.
- Supervised employees, providing ongoing training to enhance customer satisfaction.
- Motivated staff during peak hours to achieve performance targets.
- Resolved customer complaints by actively listening and proposing effective solutions.
- Managed store operations, focusing on customer service and inventory management.
- Conducted regular walk-throughs to address issues affecting store appearance.
- Ensured compliance with safety regulations throughout the store.
- Prepared various foods according to precise instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Developed and implemented comprehensive food safety policies and procedures.
- Maintained accurate records pertaining to the implementation of food safety programs such as temperature logs, sanitation reports, chemical usage data.
Education
Marketing Courses - Marketing
Legendary Marketing
Remote08-2023
High School Diploma -
Norwood High School
Cincinnati, OH05-2017
Skills
- Data entry and management
- Customer service and relations
- Restaurant operations and compliance
- Staff scheduling and payroll
- Conflict resolution strategies
- Team collaboration skills
- Effective communication techniques
- Problem-solving abilities
- Operational efficiency practices
- Attention to detail
- Multitasking capabilities
- Quick learning aptitude
References
References available upon request.
Timeline
Restaurant Manager
Trio Bistro
09.2021 - Current
Customer Service Representative
Path Forward
08.2020 - 08.2021
Restaurant Server
Trio Bistro
02.2017 - 08.2020
Hostess and Support
Trio Bistro
02.2017 - 08.2020
Assistant Store Manager
Hothead Burrito
01.2016 - 01.2017
Marketing Courses - Marketing
Legendary Marketing
High School Diploma -
Norwood High School