Briana Barnes

Advanced Medical Support Assistant

Full-time

Hours per week: 40

Series: 0679 Grade: 6-4

Department of Veteran Affairs VA Medical Center - Baltimore, MD

May 2019 to Present

• Greets and checks patients in/out for appointments.
• Schedules/Cancels appointments and interprets/verifies provider orders/consults in accordance with VHA Scheduling directives and guidelines.
• Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.
• Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Facilitates/processes secure messaging with thepatient and team; notifies patients of normal lab results.
• Develops and manages a tracking system for follow up care such as consults, tests, etc..
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Monitors orders, consults, recalls to verify and validate accuracy, resolve issues and schedule/disposition as necessary.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)
• Supports Patient Safety standards using the correct Veterans Affairs identification of all patients and adheres to standards/responsibilities in responding to medical emergencies.
• Other duties as assigned by MSA Supervisor or Lead MSA
• Maintains patients confidential records
• Enters information into VISTA, CPRS, VISTA-GUI, CTM, and other advanced patient systems as required.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed lab paperwork and requests according to physicians' orders.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Acts as a receptionist on the unit and provides appropriate assistance to families and patients.
• Transcribes doctor's orders and coordinates patient testing, procedures, and appointments with other departments.
• Receives supplies, nourishment's, check orders and places items in the appropriate storage areas.
• Maintains and operates the unit's computer system and other communication systems (e.g. bulletin boards, paging system, intercom, telephone etc.), transmits data for EKG's to Heart Station, responds to requests in emergency
• situations as well as to call lights.
• Maintains and controls medical records and assembles charts according to discharge procedures.
• Submits charges for treatments and/or CSS supplies according to established procedures.
• Check office equipment for maintenance and repair and requests needed services.
• Performs inventory of stock levels of sterile/non-sterile patient care and unit supplies and completes required records and prepares orders/credits for supplies.
• Exemplifies Guest and Staff Relations standards in all activities.
• Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be
• considered as all-inclusive.

• Used accounting software to reconcile accounts, track income, and generate invoices.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Prepare, edit, and submit account billing in accordance with client contract or payer guidelines. Ensure

all invoices are submitted accurately and timely per policy guidelines.

• Submit system contract/fee schedule changes when required to supervisor.
• Submit all required documentation with invoice. Updates facility daily census changes and performs
• Required rebilling. Requests necessary documentation when missing from client, physician or patient

as appropriate.

• Access client files if necessary to verify information.
• Respond to verbal and written client or responsible party inquiries regarding account status within

policy and procedure timeline. Research accounts and document follow up appropriately.

• Resolve account discrepancies and prepare adjustments and refunds for approvals as necessary.
• Maintain accurate and complete records concerning billing activity on all accounts. Document in the

system records.

• Address problems as they occur. Keep supervisor advised of area or compliance issues which may
• Lead to untimely or inaccurate completion of invoice or claim submission.
• Complete all reports according to schedule.
• Perform other tasks as assigned to support the goals of the organization.

• Handled customer service inquiries in person, via telephone and through email.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Coordinate admissions procedures
• Medical terminology
• Utilized EPIC
• Managed patient registration process, confirming data accuracy and completeness.
• Entered patient demographic and insurance data into electronic medical record system.

• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.

• Ensuring efficient and accurate processing of Inventory Controlled managed vehicles
• Coordinating the timely transportation of vehicles to auction, as needed
• Preparing and mails Excess Wear and Tear/Excess Mileage letters as needed and follows-up as directed.
• Processing all auction/customer/dealer proceeds/Security Deposit Refunds
• Processing disposal of repossessions in a timely basis. Repossession setup and processing refund
• Requests, insurance claims, collection and repossession payables and sale proceeds breakdowns
• Sending appropriate legal customer notices and accurately closes out repossession accounting

statement

• Preparing form letters as needed during Inventory Control follow-up.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Educated clients on current promotional offerings and products using persuasive selling tactics.