Briana Batts
Waldorf,MD
Summary
Encouraging customer service specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Bray & Scarff
11.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service Support Specialist
Medstar Washinton Hospital Center
07.2020 - 12.2022
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Prevented potential conflicts by proactively identifying opportunities for improvement within the support department''s operations.
Emergency Call Taker
Office of Homeland Security
11.2018 - 07.2020
- Recalled, summarized, prioritized, and categorized information.
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Streamlined call-taking process for increased productivity by implementing effective communication strategies.
Education
Associate Degree - General Studies
Prince George's Community College
Upper Marlboro, MD2019
Skills
- Customer Service
- Administrative Support
- Relationship Building
- Meticulous attention to detail
- Multi-line phone proficiency
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- CPR - First Aid - AED
Timeline
Office Assistant
Bray & Scarff
11.2022 - Current
Customer Service Support Specialist
Medstar Washinton Hospital Center
07.2020 - 12.2022
Emergency Call Taker
Office of Homeland Security
11.2018 - 07.2020
Associate Degree - General Studies
Prince George's Community College
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- CPR - First Aid - AED
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