Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Briana Beane

Orlando

Summary

Senior Infrastructure Operations and Data Center Specialist with 10+ years of experience building and supporting large-scale infrastructure systems, now applying expertise in the theme park industry. Proactive problem-solver focused on seamless operations and delivering technology solutions that enhance guest experiences. Organized leader who thrives under pressure, fosters team collaboration, and excels at multitasking without sacrificing quality.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Infrastructure Specialist

Universal Studio Orlando
Orlando
02.2022 - Current
  • Managed multiple infrastructure projects across Universal, collaborating with cross-department teams.
  • Supported Epic Universe launch by setting up infrastructure within tight deadlines.
  • Led Halloween Horror Nights installation for three consecutive years, ensuring reliable network during peak events.
  • Executed Wi-Fi upgrade across Universal, deploying over 1,000 wireless devices to enhance guest experience.
  • Provided daily technical support, troubleshooting issues for prompt resolution.
  • Maintained and upgraded infrastructure to enhance performance, stability, and security.
  • Coordinated vendor activities for cable installation and timely issue resolution.
  • Tracked and managed infrastructure tickets using ServiceNow for efficient operations.

Infrastructure Technician Lead

Direct Line Global
United States
10.2017 - 11.2021
  • Constructed and maintained critical data center infrastructure for clients including Facebook, TikTok, Yahoo Japan, LinkedIn, and Verizon.
  • Executed fiber optic installations with splicing, bonding, and grounding to ensure optimal connectivity.
  • Developed efficient cable layouts across diverse environments such as buildings and crawl spaces.
  • Interpreted technical blueprints to guarantee precise system installations.
  • Configured various hardware and equipment to meet specific project specifications.
  • Resolved technical issues promptly, addressing urgent requests beyond standard hours.
  • Supervised contractor teams to ensure adherence to specifications and project deadlines.
  • Lead a team of over 50 technicians.

Sales Team Lead

Sprint
Jacksonville
08.2015 - 11.2017
  • Led team of 10+ employees, consistently exceeding monthly sales targets through effective coaching and motivation.
  • Managed cash and financial transactions, ensuring secure and efficient checkout processes.
  • Oversaw in-store inventory management, maintaining optimal stock levels to reduce shortages.
  • Created positive sales environment by delivering exceptional customer service and resolving issues promptly.

Life Raft Technician

Survitec Group
Jacksonville
09.2013 - 03.2015
  • Conducted routine inspections, testing, servicing, and repacking of inflatable life rafts and rescue equipment.
  • Diagnosed and repaired faults to enhance equipment reliability and safety.
  • Ensured compliance with manufacturer guidelines and international maritime regulations.
  • Prepared detailed service reports and documentation for all completed work.
  • Provided technical support on-site, including emergency repairs for vessels.
  • Managed transportation, installation, and maintenance of tools and equipment for service operations.
  • Maintained physical fitness and safety awareness for confined and offshore work environments.
  • Participated in specialized training to stay updated with Survitec products and industry standards.

Education

High School Diploma -

Clarkston High School
Michigan
05-2013

Skills

  • Network troubleshooting
  • Infrastructure management
  • Training and development
  • Microsoft Office proficiency
  • Technical support
  • Team leadership
  • Data center operations
  • Project coordination
  • ServiceNow administration
  • Maintenance and repair
  • Communication and problem solving

Accomplishments

  • Collaborated with Multiple Teams in the grand opening of Epic Universe
  • Successfully led a 3-year project coordinating over 1,000+ essential Wi-Fi infrastructure upgrades across all Universal Studios properties, improving network performance, guest experience, and operational efficiency.
  • Received the NBCUniversal GEM (“Going the Extra Mile”) Award in recognition of outstanding performance and dedication, and earned a promotion within the first year as a Specialist due to exceptional contribution and initiative.
  • Successfully built data centers for major tech companies including Facebook, LinkedIn, TikTok, NVIDIA, Dropbox, Yahoo Japan, and Verizon while traveling nationwide with Direct Line Global; served as Lead for the TikTok data center project, managing a team of 50+ employees to ensure timely and high-quality delivery.

Certification

  • AWS Certified Cloud Practitioner (CLF-C01) Cloud Concepts
  • Cisco Networking Foundations: Fundamentals of Cisco Networking
  • Generative AI for Digital Marketers
  • Google Cloud Foundations
  • Google Cybersecurity Professional Certificate
  • SP3361 SYSTIMAX Instillation & Maintenance
  • SP3321 SYSTIMAX Design & Engineering
  • SP4420 Fiber Optic Infrastructure Specialist

Timeline

Senior Infrastructure Specialist

Universal Studio Orlando
02.2022 - Current

Infrastructure Technician Lead

Direct Line Global
10.2017 - 11.2021

Sales Team Lead

Sprint
08.2015 - 11.2017

Life Raft Technician

Survitec Group
09.2013 - 03.2015

High School Diploma -

Clarkston High School

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