Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Briana Bentley

Kissimmee,FL

Summary

Enthusiastic and dedicated Specialist committed to supporting the organization's mission and ensuring its success. Known for pleasant demeanor, hard work ethic, and reliability. Exceptional interpersonal skills. Skilled in shipping and receiving, inventory management, and carrier relations. Proficient in database, ERP, and word processing software. Experienced in fast-paced shipping environments, handling diverse merchandise. Strong housekeeping skills to maintain neat and organized work areas. Highly organized, dedicated, and always willing to go above and beyond for team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shopping Specialist

Apple-Orlando
07.2022 - Current
  • Provide an experience to customers and answer their questions about our devices
  • Highly skilled at uncovering customer's needs, then following through with enlightening solutions, As the first person customers meet when they enter the store, I'm also the person who guides them - advising, selling and even setting up their new products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Licensed Health Insurance Agent

TOGETHER HEALTH-Florida
09.2021 - 05.2022
  • Qualify, educate and enroll individuals into healthcare plans that meet their needs
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
  • Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
  • Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
  • Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
  • Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
  • Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.

Property Manager

Deerfield Apartments-Windsor
01.2018 - 08.2021
  • Overseeing the ongoing condition of the owner's property and ensuring tenant satisfaction
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
  • Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
  • Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
  • Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
  • Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
  • Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
  • Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.
  • Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
  • Streamlined rent collection process, improving on-time payments from tenants.
  • Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
  • Implemented energy-efficient upgrades to properties when appropriate, resulting in lower utility costs for tenants and improved sustainability ratings overall.
  • Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.

Call Center Agent

Brooks Brothers-Remote
06.2019 - 05.2021
  • Answer incoming calls and respond to customer's emails
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
  • Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
  • Participated in regular team meetings to discuss performance metrics, share insights, and foster a collaborative work environment.
  • Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
  • Emphasized a customer-centric approach in all interactions by placing their needs and expectations at the forefront of each call.
  • Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
  • Recognized as a top performer among peers due to consistently exceeding expectations for call quality and customer satisfaction scores.
  • Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
  • Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
  • Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Teller

Windsor Locks Federal Credit Union-Windsor Locks
03.2018 - 06.2019
  • Accepting deposits of both checks and cash and validating deposit slips
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.

Education

Some College - Early Childhood Education

University of Connecticut
Hartford, CT
07.2024

Skills

  • Medical Office Experience
  • Google Docs
  • Sales
  • Negotiation
  • Marketing
  • Phone etiquette
  • Property Management

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team in the development of products.
  • Achieved results by completing task with accuracy and efficiency.
  • Supervised team of two (2) staff members.
  • Documented and resolved issues which led to results

Certification

  • Driver's License
  • Life & Health Insurance License

Timeline

Shopping Specialist

Apple-Orlando
07.2022 - Current

Licensed Health Insurance Agent

TOGETHER HEALTH-Florida
09.2021 - 05.2022

Call Center Agent

Brooks Brothers-Remote
06.2019 - 05.2021

Teller

Windsor Locks Federal Credit Union-Windsor Locks
03.2018 - 06.2019

Property Manager

Deerfield Apartments-Windsor
01.2018 - 08.2021

Some College - Early Childhood Education

University of Connecticut

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Briana Bentley