I have a warm and approachable personality that makes connecting with others feel natural, which is essential in customer service roles, especially within a nonprofit organization. Thriving in social atmospheres, I excel at working collaboratively with diverse teams while juggling multiple tasks efficiently. My positive attitude not only helps me achieve great results but also fosters a supportive environment for both colleagues and clients. I am passionate about learning and quickly grasp new concepts, always eager to enhance my skill set and receptive to guidance. I believe these qualities make me a valuable asset to your team particularly in a customer service capacity where empathy and effective communication are key.
I coordinate all incoming referrals via our fax system from various doctors offices, maintaining efficient processing and accurate documentation. I am responsible for screening patient insurance information and proactively reaching out to potential patients to schedule their initial evaluations. Additionally, I manage the schedules for both floor and office staff, ensuring optimal workflow and effective team collaboration.
I was responsible for overseeing inventory to optimize stock levels and reduce waste. I enhanced product quality by maintaining rigorous quality control procedures which resulted in fewer customer complaints. I also established team priorities, maintained schedules and monitored performance.