Summary
Overview
Work History
Education
Skills
Timeline
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BRIANA BLOCH

Jacksonville

Summary

Banker with over 3 years of experience in banking, customer service, and account management, adept at leveraging data analysis and fraud analysis to enhance security measures and protect customer assets. Demonstrates expertise in cash handling and relationship building to optimize customer experience and streamline operations. Passionate about driving innovation in banking processes and committed to delivering exceptional service and results.

Overview

10
10
years of professional experience

Work History

Banker

PNC Bank
Jacksonville
11.2021 - Current
  • Supported exceptional customer service with prompt acknowledgment and accurate account services.
  • Managed vault operations, ensuring accurate cash handling and reconciliation, while delivering exceptional customer service and resolving complex account inquiries.
  • Fostered positive customer relationships through prompt, accurate account services and proactive problem-solving, enhancing overall banking experience.
  • Analyzed transaction patterns to identify potential fraud risks, contributing to the bank's security measures and protecting customer assets.
  • Optimized vault management processes, enhancing accuracy in cash handling and reconciliation while streamlining customer account services.
  • Executed meticulous daily vault balancing procedures, consistently maintaining accuracy and compliance with banking regulations and internal protocols.

Leasing Consultant

Atlantic Pacific Management
Jacksonville
02.2019 - 11.2021
  • Verified continuous compliance with state and federal regulations and retained related documentation
  • Directed collection of monthly rental fees and monitored past due accounts
  • Kept updated records of property vacancies and lease renewals to proactively fill open units
  • Met with prospective tenants to show properties and explain terms of occupancy

Counter Manager

Dillard's
Jacksonville
08.2015 - 08.2020
  • Developed existing team into high productivity, results-oriented unit through creative initiatives
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Implemented revenue strategies through statistical analysis
  • Drove sales through customer relationship building and suggestive selling techniques
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel

Education

HIGH SCHOOL DIPLOMA -

Robert E. Lee High School
Jacksonville, FL
01.2012

Skills

  • Banking
  • Customer Service
  • Account Management
  • Cash Handling
  • Compliance
  • Sales
  • Scheduling
  • Fraud Analysis
  • Relationship Building
  • Data Analysis
  • Risk Management
  • Problem Solving
  • Time Management

Timeline

Banker

PNC Bank
11.2021 - Current

Leasing Consultant

Atlantic Pacific Management
02.2019 - 11.2021

Counter Manager

Dillard's
08.2015 - 08.2020

HIGH SCHOOL DIPLOMA -

Robert E. Lee High School

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