Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Scheduling Agent
Vector Marketing
03.2022 - Current
Process 500+ applications throughout United States and Canada
Provide prompt responses to questions, scheduling, and office navigation
Problem - solving
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
Security Officer
DK Security
10.2023 - 04.2024
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Drug Test Administrator
R&A Safety Powell
08.2022 - 04.2023
Used sample prep equipment to prepare for drug tests
Prepared test samples and obtained and recorded test data in accordance with standards
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Legal Assistant
Laaksonen Law Offices, P.C
01.2021 - 01.2022
Establish and organize case files, monitor staff calendars, maintain tickler system, inputting information into electronic documentation system, documenting case actions
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
Managed office scheduling and kept accurate notes on deadlines, motions and other dates
Maintained knowledge on case status by reviewing relevant records and reporting back to clients
Filed pleadings and paperwork with court clerk to meet strict deadlines
Responded to client calls and inquiries to deliver applicable information.
Accounts Payable Clerk
Jayco
10.2020 - 01.2021
Scanned invoices, packing slips and supporting documents into imaging system
Entered portion of AP invoices for payment
Contact purchasing and inventory control areas for internal verification of questionable receipts and pricing
Assist with returned goods reports
Process sales spiffs as required
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Scheduling Agent
Vector Marketing
04.2018 - 10.2020
Processed 500+ applications throughout the United States and Canada
Provided prompt responses to questions, scheduling, and office navigation
Chat format communication mastery
Demonstrated leadership by making improvements to work processes and helping to train others
Demonstrated self-reliance by meeting and exceeding workflow needs.
Tumbler Operator
Schupan Aluminum & Plastic Sales
08.2016 - 02.2018
Processed up to four orders of approximately 20,000 pieces per order, per day
Learned and adhered to industry standards and safety procedures
Met or exceeded target for on-time customer shipments
Distributed paperwork for orders
Performed inspections on equipment and products to find root problems, measure progress and meet client needs.
Patient Transporter
Bronson Methodist Hospital
01.2016 - 08.2016
Provided patient transport using various equipment and adhered to safety protocols
Developed strong and trusting rapport with patients to facilitate smooth, quality care
Picked up requested orders to move equipment and supplies to assigned treatment areas
Supported and coached new employees on policies and safety measures and offered assistance with tasks
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
Maintained schedules by delivering patients safely and on time to procedure rooms
Used two-way radio phone for communication, notifying managers of delays in transport.
Food Service Associate
Bronson Methodist Hospital
03.2015 - 01.2016
Restocked napkins, plates and silverware as well as beverages and condiments
Enforced staff performance and service standards to deliver consistent and positive customer experiences
Followed recipes and customer requests to prepare high-quality, delicious meals
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
Trained new employees
Education
BBA - Law
Business Administration
Western Michigan University
Kalamazoo, MI
2020
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI
2017
Skills
Patient Scheduling
HIPAA Guidelines
Critical Thinking
Safety and Security
Interior and Exterior Patrol
Conflict Resolution Techniques
Conflict De-Escalation
Screening Wands
Legal Research
Document Preparation
Writing and Editing
Legal Document Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part Time
Location Preference
On-SiteRemote
Important To Me
Work-life balanceCareer advancementFlexible work hours
Certified Collaborative Teacher at Blount County, Marshall County, Madison County and Boaz City SchoolsCertified Collaborative Teacher at Blount County, Marshall County, Madison County and Boaz City Schools