Briana Bowden
Las Vegas,NV
Summary
Dynamic leader with proven expertise in hospitality administration and complaint handling, honed at Cheesecake Factory Inc. Excelled in fostering teamwork, resolving customer issues to ensure satisfaction, and training staff to elevate service standards. Skilled in organization and personnel training, I drive positive outcomes and enhance guest experiences through strategic decision-making and attention to detail.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Cheesecake Factory Inc
04.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Front Desk Receptionist
Advocate Christ Medical Center
01.2020 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Agent
South Suburban Hospital
03.2019 - 12.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Service Manager
Chipotle
06.2016 - 09.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Bachelor of Science - Nursing
Northwestern University
Evanston, IL05.2030
Certificate - Massage Therapy
Cortiva Massage Therapy Insitue
Chicago, IL10.2017
Associate of Science - General Studies
City Colleges of Chicago-Harold Washingtom
Chicago, IL05.2014
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Guest service
- Hospitality administration
- Marketing initiatives
- Team Leadership
- Reliable and Responsible
- Decision-Making
- Attention to Detail
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Timeline
Server Shift Leader
Cheesecake Factory Inc
04.2023 - Current
Front Desk Receptionist
Advocate Christ Medical Center
01.2020 - 03.2023
Front Desk Agent
South Suburban Hospital
03.2019 - 12.2019
Service Manager
Chipotle
06.2016 - 09.2019
Bachelor of Science - Nursing
Northwestern University
Certificate - Massage Therapy
Cortiva Massage Therapy Insitue
Associate of Science - General Studies
City Colleges of Chicago-Harold Washingtom
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