Briana Bradford
Las Vegas,NV
Summary
Extremely dedicated and detail-oriented Customer Care Specialist with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill requests and rectify data entry and billing errors. Flexible scheduling availability to include evenings weekends and emergency situations. Im very Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
Chrysalis
01.2023 - 03.2024
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Data Entry
TEG Staffing , Inc. Dba Eastridge Workforce Solutions
04.2023 - 10.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Located and corrected data entry errors and reported to management.
- Added accurate data entry into computer system to complete transactions.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Cashier
Hakim Enterprise
03.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Receptionist
Shewins Bookkeeping Service
10.2019 - 01.2022
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Meeting and greeting clients
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Sorting and distributing post.
Bartender\waitress
La Calle Bar
09.2018 - 12.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
On-Call Receptionist
Las Vegas Convention Center/Catherine Price
12.2017 - 03.2018
- Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following all security procedures and notifying the proper authorities during any incident
- Entering all pertinent data necessary to maintain day-to-day operations
- Answering all calls and answering questions or directing calls to the appropriate location
- Obtaining room keys from arriving guest and collecting keys from departing guest
- Ensuring serviceability of all rooms prior to guest and arrival and upon guest departure.
CUSTOMER SERVICE SPECIALIST
TJ MAX
01.2011 - 01.2013
- Provides confidence across the base that vital assets and personnel are secure from any potential threats
- Responded to customer inquiries pertaining to product operation
- Notified appropriate departments of product and service failure complaints
- Maintained company data records in compliance with rules and regulations
- Maintained and updated customer account information.
Skills
- Superior breadth of customer care experience
- Data Entry
- Strong organizational and management skills
- Excellent interpersonal and communication skills
- Data Formatting
- Basic Accounting
- Adaptability and Dependability
- Customer Service
- Data Inputting
- Quickbooks
- Inventory Tracking
- Continuous Learning Attitude
- Basic Programming Knowledge
- Special Event Coordination
- Scheduling Appointments
Personal Information
Title: Customer Service Specialist
Certification
mixology lic 2015
Timeline
Data Entry
TEG Staffing , Inc. Dba Eastridge Workforce Solutions
04.2023 - 10.2023
Cashier
Hakim Enterprise
03.2023 - 05.2023
Direct Care Staff Member
Chrysalis
01.2023 - 03.2024
Receptionist
Shewins Bookkeeping Service
10.2019 - 01.2022
Bartender\waitress
La Calle Bar
09.2018 - 12.2018
On-Call Receptionist
Las Vegas Convention Center/Catherine Price
12.2017 - 03.2018
CUSTOMER SERVICE SPECIALIST
TJ MAX
01.2011 - 01.2013
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