Briana Bramley
Austin
Summary
Dynamic professional with extensive experience in customer service and passenger assistance at Sp Plus a Metropolis Company/AUS Bergstrom International Airport. Recognized for enhancing customer satisfaction through effective problem resolution and relationship building. Skilled in preventive maintenance and adept at managing schedules to ensure timely services. Committed to maintaining high standards of professionalism and safety in all interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Sp Plus /Metropolis Company
05.2023 - Current
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from AUS airport terminal and parking lots along with south terminal
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
- Followed company policies and procedures and maintained compliance with standards.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
- Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
- Provided information about routes, destinations and timelines to inform passengers.
- Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
- Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.
- Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
City Bus Operator
Mv Transporation
01.2023 - 05.2023
- Provided passenger assistance, collected fares and offered schedule and route information.
- Upheld professional appearance standards by wearing company-issued uniforms consistently and maintaining good personal grooming habits at all times while on duty.
- Completed required training programs to stay updated on industry regulations and best practices for public transportation services.
- Maintained positive relationships with local businesses and community organizations, representing the transit agency as an engaged and responsible partner within the city.
- Educated passengers on the importance of safety regulations and proper use of onboard equipment to create a secure riding environment for everyone.
- Collaborated with dispatchers to effectively communicate delays or route changes, minimizing disruptions to service.
- Demonstrated proactive problem-solving skills in handling emergency situations while maintaining the safety of all passengers on board.
- Supported fellow operators by filling in during absences or emergencies as needed, demonstrating flexibility and teamwork within the department.
- Assisted passengers with disabilities, ensuring proper use of accessibility equipment for a comfortable travel experience.
- Processed onboard incidents calmly and professionally, prioritizing passenger safety while following appropriate protocols for incident resolution.
- Promoted a positive work environment by fostering strong relationships with coworkers, supervisors, and transit agency personnel.
- Navigated city streets safely while adhering to traffic laws and regulations to ensure smooth transit services for passengers.
- Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
- Reduced route-based complaints by promptly addressing and resolving passenger concerns and inquiries.
- Improved passenger satisfaction by maintaining punctuality and adhering to established bus schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Diffused potential passenger disputes with fairness and professionalism.
Guest Service Representative
City of Austin
11.2021 - 12.2022
- Provided passenegrs with general airport knowelge as the first response to their needs
- Resolved passenger complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed passenger inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced passenger satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience during travel
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of airport amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Fostered positive atmosphere, greeting passengers warmly upon arrival.
- Implemented passenger feedback system to gather insights for service improvements.
- Handled customer complaints to satisfy and retain guests.
Dispatch Supervisor
KO Delivery and Logistics
11.2019 - 11.2021
- Supervised team of 80 plus employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 80 plus fleet vehicles.
- Monitored flow of paperwork and directed information to appropriate departments.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Delivery Driver
KO Delivery and Logistics
11.2019 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Laundry Aide/ Housekeeping
Silverado Senior Living
12.2015 - 11.2019
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Collected soiled tablecloths, napkins, and draperies after large events.
- Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
- Adhered to strict safety guidelines while handling chemicals used in the laundering process.
- Streamlined workflows by effectively prioritizing tasks based on urgency and complexity of each job order received from clients.
Hostess
Olive Garden
06.2014 - 10.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
McCallum High School
Austin, TX05-2016
Skills
- Punctuality
- Passenger assistance
- Preventive Maintenance
- Customer relations skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Paperwork processing
- Administrative support
- Filing
- Recordkeeping strengths
Certification
- CDL Class B
- Passenger Endorsement (P) - Texas Department of Motor Vehicles.
- Medical Examiner's Certificate – U.S. Department of Transportation.
Timeline
Shuttle Driver
Sp Plus /Metropolis Company
05.2023 - Current
City Bus Operator
Mv Transporation
01.2023 - 05.2023
Guest Service Representative
City of Austin
11.2021 - 12.2022
Dispatch Supervisor
KO Delivery and Logistics
11.2019 - 11.2021
Delivery Driver
KO Delivery and Logistics
11.2019 - 11.2021
Laundry Aide/ Housekeeping
Silverado Senior Living
12.2015 - 11.2019
Hostess
Olive Garden
06.2014 - 10.2015
High School Diploma -
McCallum High School
Similar Profiles
Gorgina NasefGorgina Nasef
Client Reporting Accountant at SP+ A Metropolis CompanyClient Reporting Accountant at SP+ A Metropolis Company
Andre MaskAndre Mask
Facility Manager at SP+ | A Metropolis Company (SGI)Facility Manager at SP+ | A Metropolis Company (SGI)
Fadi AlsweisFadi Alsweis
Assistant Manager at SP+ A Metropolis CompanyAssistant Manager at SP+ A Metropolis Company