Briana Brooks
Chicago,IL
Summary
Experienced with maintaining cleanliness and guest satisfaction in fast-paced environments. Utilizes attention to detail and efficient cleaning techniques to create a welcoming atmosphere. Knowledge of hospitality protocols ensures consistent and high-quality service.
Hardworking employee with experience in residential settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
5
5
years of professional experience
Work History
Room Attendant
AC Hotel
09.2023 - 06.2024
- Assisted in stocking linens and amenities to enhance guest experience.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Responded to guest requests for assistance, toiletries, and personal care items.
Room Attendant
The Ritz-Carlton
08.2022 - 08.2023
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and hygiene.
- Organized housekeeping carts and supplies for efficient room servicing.
- Followed established safety protocols to minimize risks and ensure personal safety while working.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Room Attendant
La Quinta Inns & Suites
05.2019 - 12.2021
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensuring all rooms are cared for and inspected according to standards.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
- Deal with reasonable complaints/requests with professionalism and patience.
Education
High School Diploma -
Sullivan House Alternative School
Chicago, IL06-2013
Skills
- Housekeeping
- Customer service
- Teamwork
Timeline
Room Attendant
AC Hotel
09.2023 - 06.2024
Room Attendant
The Ritz-Carlton
08.2022 - 08.2023
Room Attendant
La Quinta Inns & Suites
05.2019 - 12.2021
High School Diploma -
Sullivan House Alternative School
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