Summary
Overview
Work History
Education
Skills
Timeline
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Briana Brown

Florence,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Substitute Teacher, K-12

ESS
10.2019 - Current
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Contributed to school-wide initiatives focused on improving overall student achievement levels and reducing achievement gaps among different groups of learners.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Apparel Associate

Walmart
04.2022 - 06.2023
  • Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
  • Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
  • Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Supported store operations through effective communication with both front-end associates and backroom staff to ensure smooth workflow.
  • Participated in ongoing product training sessions to maintain current knowledge of trends, styles, and available products in the apparel industry.
  • Provided expert recommendations on sizing, fit, fabric care, and styling tips to enhance client shopping experiences.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.

Customer Service Representative

BroadPath Healthcare
11.2021 - 04.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Cashier

Dollar Tree
12.2021 - 03.2022
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Team Lead

KFC
05.2014 - 10.2020
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
  • Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Assisted in menu knowledge training for new employees, contributing to improved team performance.
  • Assisted management in identifying areas of improvement in cash handling procedures, implementing changes to reduce errors and increase efficiency.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

Server

Hwy 55 Burgers Shakes & Fries
04.2018 - 08.2018
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages promptly with focused attention to customer needs.


Education

High School Diploma -

South Florence High School
Florence, SC

Skills

  • Student Engagement
  • Behavior Management
  • Call center experience
  • Follow-up skills
  • Customer Service
  • Strategic Planning

Timeline

Apparel Associate

Walmart
04.2022 - 06.2023

Cashier

Dollar Tree
12.2021 - 03.2022

Customer Service Representative

BroadPath Healthcare
11.2021 - 04.2022

Substitute Teacher, K-12

ESS
10.2019 - Current

Server

Hwy 55 Burgers Shakes & Fries
04.2018 - 08.2018

Cashier Team Lead

KFC
05.2014 - 10.2020

High School Diploma -

South Florence High School

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Briana Brown