Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Brown

Summary

Motivated professional with experience in handling emergency calls and dispatching. Adept at working in high-pressure, fast-paced environments and successfully delivering critical information to responding personnel. Proven ability to remain calm, collected and professional in dealing with high-stress calls from panicked citizens. Expert in providing quality customer service and working with a multidisciplinary team. Works independently under pressure, address conflict, solve problems and make sound split second judgment, etc. Operate, standard office equipment, such as computer keyboards, monitors, copiers, scanners and telephones. Geography mapping, reacts quickly and calmly in emergencies, read, analyze, interpret standard policies, procedures, and regulations. Adapt to change and work situations and priorities.

Overview

17
17
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

United Aviation Accessories
05.2024 - Current

Administrative Assistant for manufacturing company specializing in the manufacturing of sheet metal parts, interior seating, and upholstery.

· Retrieve and enter customer purchase orders

· Use knowledge of the production process to create production schedules and evaluate raw material needs

· Release jobs to production; track orders and production information

· Coordinate with internal company departments to fullfill production needs

· Update schedule and report progress to Customers; make schedule/production changes as needed

· Create customer invoices and shipping documents

· Create purchase orders as needed

· Work hand in hand with Shipping and Receiving personnel to ensure parts and materials are processed

· Will spend part of the day moving throughout the facility to coordinate with production supervisor and other personnel on various issues

· Other duties as assigned

TELECOMMUNICATIONS OFFICER

Crowley Police Department
06.2023 - 04.2024
  • Assist the public by telephone and in person with calls for service, information and reports
  • Utilize and operate CAD (Crimes) used in police operations, including computer entry, computer processing and extraction of computer information
  • Provide patrol, criminal investigation division, and police administration with computer-generated reports on various statistic and demographic information related to police work
  • Receive emergency requests, reports, complaints and information by telephone, radio and direct public contact and relays to appropriate personnel
  • Responsible for determining priority of call requiring an officer, fire or EMS and appropriate assignment of same, and also to determine number of officers/units needed to respond
  • Process documentation for release of arrestees, and conduct cash transactions; perform personal searches of arrestees as needed
  • Enter all reports, offenses, incidents, arrest reports, and support data into the various computer systems utilized by the police department on a daily basis in addition to regular dispatch duties

911 DISPATCHER

Johnson County Sheriff's Office
01.2020 - 05.2023
  • Receive emergency (E911) and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and computer aided dispatch requiring law enforcement, emergency medical service (EMS), or fire department attention and relays to officers or command personnel
  • Operate a multi-frequency radio and computer-aided dispatch system, accesses teletypes, operates playback on radios, TDD/TTY (Teletype writing Device for the Deaf/Teletypewriter) and other related communication equipment located throughout the center
  • Navigate the OMNIXX system
  • Use system to run criminal histories for Detectives, courts, officers and warrants
  • Enter wanted persons Felonies and Misdemeanors
  • Maintain warrants and clears warrants
  • Send teletypes to other agencies confirming warrants, missing persons, stolen guns; stolen vehicles for Johnson County and or additional agencies
  • Determine priority of calls, dispatch required units and/or agencies
  • Receive radio calls from field units
  • Perform data entry, modifications, cancel/clear from the state system TLETS (Texas Law Enforcement Telecommunications System)
  • Use various computer systems, databases and mapping applications for data entry and information retrieval
  • Run and distribute paperwork for jail, investigators, courts, officers and warrants
  • Validate and reenter (purged) records that have been entered through state system TLETS

ACCOUNTS PAYABLE CLERK LEAD

WillMax Capital
03.2013 - 12.2019
  • Manage 16 properties including full cycle AP/AR
  • Manage, oversee, review the work of up to four Clerks and train new employees
  • Ensuring accuracy of all accounts payable clerks & approvals when needed
  • Verify, sort, code, process and assemble invoices in Rent Manger
  • Process 300-500 AP invoices weekly including wire transfers and ACH payments
  • Maintain vendor master files
  • Main point of contact for all vendor related issues
  • Perform month end closing and post reclassified entries

NIGHT AUDITOR

Fairfield Inn And Suites
04.2014 - 09.2014
  • Process employee expense reports, reimbursements and credit memos
  • Assist in the interim, 1099's and year-end audit
  • Processed all financial transactions (Cash, Credit/Debit Cards and checks)
  • Balanced registers and projected sales
  • Ensured and enhanced customer satisfaction and experience
  • Handled reservations, check-ins/check-outs, restocked, inventory & backed-up property files

EXECUTIVE ADMINISTRATIVE ASSISTANT

Golden Star Environmental, GSE
10.2007 - 11.2009
  • Receivables and payable including cash, credit/debit card and check transactions
  • Meeting and exceeding marketing and sales goals
  • Processed all payments and receipts in Quickbooks
  • Processed timecards for 30+ contractors
  • Review and updated draft and final proposals, contracts and invoices
  • Prepare presentations to educate, ease and close deals with clients and/or their staff
  • Record keeping, scanning, faxing, making and receiving calls, warehouse inventory
  • Ordered supplies & made sure inventory of supplies were left out for each project/work site
  • Managed staff schedules, assist in hiring, follow up with clients
  • Managed relations with Texas Department of State Health Services inspectors and consultants

Education

Associates in Applied Science

Hill College
Cleburne, TX

High School Diploma -

R.L Paschal
Fort Worth, TX
06.2010

Skills

  • Handling and dispatching emergency and non- emergency calls
  • Working in high-pressure environments
  • Delivering critical information
  • Providing quality customer service
  • Problem-solving
  • Operating standard office equipment
  • Geography mapping
  • Reading and interpreting policies and procedures
  • Adapting to change

Timeline

ADMINISTRATIVE ASSISTANT

United Aviation Accessories
05.2024 - Current

TELECOMMUNICATIONS OFFICER

Crowley Police Department
06.2023 - 04.2024

911 DISPATCHER

Johnson County Sheriff's Office
01.2020 - 05.2023

NIGHT AUDITOR

Fairfield Inn And Suites
04.2014 - 09.2014

ACCOUNTS PAYABLE CLERK LEAD

WillMax Capital
03.2013 - 12.2019

EXECUTIVE ADMINISTRATIVE ASSISTANT

Golden Star Environmental, GSE
10.2007 - 11.2009

Associates in Applied Science

Hill College

High School Diploma -

R.L Paschal
Briana Brown