Briana Brown
McComb,MS
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
West Quality Food Service Inc.
McComb, MS
12.2023 - Current
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with health and safety regulations.
- Upheld company standards and compliance requirements for operations.
- Recommended opportunities for growth and advancement to motivate employees.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
Customer Service Representative
Teleperformance
Remote, USA
11.2022 - 11.2023
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted customers with a warm and professional attitude
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Verified demographics and insurance information to register patients in computer system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
Customer Service Representative at home
Senture
Kentucky, USA
12.2020 - 10.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Led on- and off-site customer support teams across multiple time zones.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
College in Medical Billing and Coding -
Southwest Mississippi Community College
McComb, MS05.2020
High school diploma -
South Pike Senior High School
Magnolia, MS05.2013
Skills
- Customer Service
- Microsoft Office
- Microsoft Word
- Sales
- Management
- Accounts Receivable
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Phone Etiquette
- Communication skills
- Data entry
- Tech-Savvy
- Policy administration
- Staff motivation
- Interpersonal skills
- Inventory controls
- Handling customer complaints
- Documentation and reporting
- Scheduling expertise
- Shift leadership
- Decision-making
- Delegating work
- Customer service focus
- Financial records oversight
- Inventory control
- Reporting and documenting
- Mentoring and coaching
- Workplace safety
- Energetic and enthusiastic
- Sales strategies
Certification
Temporary nurse assistant
Timeline
Shift Manager
West Quality Food Service Inc.
12.2023 - Current
Customer Service Representative
Teleperformance
11.2022 - 11.2023
Customer Service Representative at home
Senture
12.2020 - 10.2022
College in Medical Billing and Coding -
Southwest Mississippi Community College
High school diploma -
South Pike Senior High School
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