Briana Brown
Tampa
Summary
Proven Onboarding Specialist at Pulse 360, driving a 56% enrollment increase through strategic initiatives. Expert in effective communication and detail orientation, ensuring seamless integration and compliance. Adaptable and collaborative, excelling in high-pressure environments. Proficient in Windows and Google Workspace, delivering exceptional results with organizational prowess and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
Pulse 360
Miami
04.2022 - Current
- Lead onboarding and enrollment processes for physicians, ensuring a smooth integration into the program.
- Accelerated onboarding turnaround by 50%, significantly reducing turnover, and saving valuable time in the process.
- Design and execute surveys to collect feedback from physicians' colleagues, providing insightful recommendations based on survey data.
- Proactively engaged with referral sources to gather essential information about potential participants.
- Secured a notable 56% increase in successful enrollments, highlighting my proficiency in implementing and executing effective strategies to drive positive outcomes in program enrollment.
- Demonstrated versatility by seamlessly assuming administrative and executive assistant responsibilities as needed, showcasing adaptability and a commitment to team support.
PBX Service
Baptist Health
Miami
08.2020 - 04.2022
- Essential to hospital operations, played a pivotal role in ensuring seamless communication during emergency situations. Proactively alerted doctors on call of emergency surgeries, codes, and critical updates.
- Managed several emergency switchboard alarms, demonstrating exceptional proficiency in operating a multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls. Oversaw all hospital alarms, executed code paging, and provided vital patient information.
- Consistently delivered exceptional service through all situations, particularly excelling in high-stress environments. Recognized for maintaining composure and efficiency during critical moments.
Dealership Administration Coordinator
DriveTime
Miami
01.2018 - 05.2020
- Instrumental in the acquisition of accurate documents, crucial for the seamless sales process of vehicles.
- Oversaw Title Audits, ensuring the integrity of title movement through systematic updates. Maintained a keen focus on accuracy and compliance throughout the process.
Education
Bachelor's Degree - Human Resources
Florida International University
Miami, United StatesAssociates Degree -
Miami Dade College
Miami, United StatesSkills
- Organizational skills
- Onboarding processes
- Effective communication
- Adaptability and flexibility
- Team collaboration
- Time management
- Detail orientation
- Problem-solving abilities
- Windows proficiency
- Google Workspace expertise
Timeline
Onboarding Specialist
Pulse 360
04.2022 - Current
PBX Service
Baptist Health
08.2020 - 04.2022
Dealership Administration Coordinator
DriveTime
01.2018 - 05.2020
Bachelor's Degree - Human Resources
Florida International University
Associates Degree -
Miami Dade College
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