Briana Burke
Fair Oaks Ranch,TX
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
7
7
years of professional experience
Work History
Practice Leader
Genesis Behavioral Health
San Antonio, TX
08.2022 - 07.2024
- Oversaw and managed the implementation and data migration of a new EMR system for the practice
- Identified and addressed issues that had an impact on the effectiveness of the practice.
- Resolved escalated patients and patient complaints in a timely manner, while maintaining a high level of professionalism.
- Oversaw daily operations of the practice, including scheduling appointments, ordering supplies, and managing personnel.
- Collaborated with physicians and other healthcare professionals to ensure quality care was provided.
- Established solid relations with leadership and staff by facilitating meetings and coordinating interdepartmental information exchanges.
Patient Services Coordinator
Alaska Heart & Vascular Institute
Eagle River, AK
02.2019 - 09.2019
- Interacted with patients, maintaining focus on courtesy, respect and professionalism
- Obtained and entered demographic, clinical and financial data into Clearwave and Centricity
- Coordinated appointments and confirmed follow-ups to meet patient needs
- Collected copayments and deductibles in alignment with insurance coverage.
Barista
Starbucks
Eagle River, AK
08.2018 - 02.2019
- Performed with uprightness, sincerity, and understanding that encouraged Starbucks' culture, values and mission
- Greeted and interacted with new and regular customers
- Made and served specialty coffee and tea beverages as well as prepared and served basic menu items such as sandwiches and pastries
- Contributed to a lively team environment by identifying changes in partner morale and overall performance by communicating to the shift and/or store manager.
Surrogate Intake Coordinator
RSMC Physician's Surrogacy
San Diego, CA
06.2017 - 03.2018
- Interviewed callers with motivational techniques to triage inquiries and determine eligibility for available services
- Coordinated necessary medical and psychological screenings by organizing travel accommodations (booking flights, ubers, hotel, etc)
- Maintained excellent relationships between other clinic coordinators to efficiently facilitate client intakes
- Trained new employees in clerical tasks and office policies to enhance productivity.
Education
B. A. - Psychology
California State Monterey Bay
Seaside, CAA. A. - Psychology
San Diego Mesa College
Skills
- Practice Management
- Performance Metrics
- New Hire Training
- Administrative Staff Supervision
- HIPAA
- Emergency Readiness
- Schedule Management
- Performance Monitoring
- Health Information Systems (INSYNC, Valant, Clearwave and Centricity)
- Policy and Procedure Improvement/Development
- Workflow Management/Efficiency
- Policy Development and Implementation
- Practice Operations
- Marketing
- Staff Development
Affiliations
- NAMI Walk Coordinator
- Promotional Marketing for Therapy Specials
Accomplishments
- "The Batman/Superhero" Award
- The "Wow, you just moved from Alaska?" Award
CEO/Momager 2019-2022
- The gap in my resume is due to me becoming a full-time Momager after I had my first daughter in September 2019
- I graduated to Level II Momager after my second daughter was born in July 2021
References
References available upon request.
Timeline
Practice Leader
Genesis Behavioral Health
08.2022 - 07.2024
Patient Services Coordinator
Alaska Heart & Vascular Institute
02.2019 - 09.2019
Barista
Starbucks
08.2018 - 02.2019
Surrogate Intake Coordinator
RSMC Physician's Surrogacy
06.2017 - 03.2018
B. A. - Psychology
California State Monterey Bay
A. A. - Psychology
San Diego Mesa College
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