Briana Butler
Capitol Heights,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Appointment Coordinator
Home Genius Exteriors
08.2021 - Current
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Established administrative work procedures to track staff's daily tasks.
Customer Service Representative
FEMA
06.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
Receptionist
Logical Staffing Services
01.2017 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
Skills
- Microsoft Expertise
- Outbound Calling
- Professional Telephone Demeanor
- Excellent Phone Etiquette
- Documentation
- Activity Coordination
- Calendar Scheduling
- Inbound Calling
- Data Entry Expertise
- Workflow Management
- Customer Service
- Critical Thinking
- Remote Work Capabilities
- Resourcefulness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Appointment Coordinator
Home Genius Exteriors
08.2021 - Current
Customer Service Representative
FEMA
06.2020 - 07.2021
Receptionist
Logical Staffing Services
01.2017 - 02.2019
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