Briana Carrera
Santa Clarita,CA
Summary
Driven by a results-focused approach, I have successfully leveraged my bilingual skills and office management expertise to enhance customer satisfaction and streamline operations. My background in training and customer service, combined with a talent for negotiating cost-saving contracts, has consistently elevated organizational efficiency and strengthened client loyalty. My ability to work as both a team player and a leader enables me to thrive under pressure and adapt to new situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Managment
Food Bank of Los Angeles
01.2024 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Cosmetologist
Laque Nail Bar
02.2015 - 06.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Used social media platforms to promote salon and services.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Consulted with new clients, asking appropriate questions to understand needs and expectations.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager of Operations
Bella Vista Landscape
02.2014 - 03.2019
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
No Degree - Business Administration
College of The Canyons
Valencia, CALicensed - Cosmetology
Flair Beauty College
Canyon Country, CA01.2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Scheduling and Coordinating
- Office Administration
- Supply Management
- Training and coaching
- Bilingual (Spanish)
Certification
- CPR/AED Certification
- Anger Management Certification
- Makeup Artistry Certification
- Health Justice Certification
- First Aid Certification
- Customer Relations Certification
- Design Certification
- Domestic Violence Certification
- Addiction/Substance Abuse Certification
- Parenting Strategies Certified
Languages
Spanish
Full Professional
Timeline
Office Managment
Food Bank of Los Angeles
01.2024 - 07.2024
Cosmetologist
Laque Nail Bar
02.2015 - 06.2021
Manager of Operations
Bella Vista Landscape
02.2014 - 03.2019
No Degree - Business Administration
College of The Canyons
Licensed - Cosmetology
Flair Beauty College
- CPR/AED Certification
- Anger Management Certification
- Makeup Artistry Certification
- Health Justice Certification
- First Aid Certification
- Customer Relations Certification
- Design Certification
- Domestic Violence Certification
- Addiction/Substance Abuse Certification
- Parenting Strategies Certified
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