Briana Casale
Wayne,NJ
Summary
Proactive, well-organized team player with a strong work ethic. A leader who adds value to any organization. A quick learner and a motivated employee eager to apply skills in various environments.
Overview
7
7
years of professional experience
Work History
Sales and Operations Management Trainee
Penske Truck Rental
North Bergen, New Jersey
05.2024 - Current
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Scheduled and confirmed appointments for clients.
Assistant Service BDC Manager
Benzel-Busch Motor Car Corp. Mercedes-Benz.
Englewood, NJ
11.2020 - Current
- Manage call center and sales/service front desks.
- Interview potential candidates.
- Assigns tasks to associates to fit skill levels and maximize team performance.
- Creates and manages work schedules for team members.
- Trains and coaches all new employees in the department.
- Resolves client issues by delivering excellent customer service and maintaining a positive attitude.
- Assists in scheduling, rescheduling, and canceling appointments for customers.
- Motivates my team members to get tasks done.
- Collaborates with higher management to identify and accomplish objectives.
- Creates many new processes and ideas that benefits the company.
- Monitor's staff and communicates efficiently with my team.
- Resolves problems and comes up with solutions.
- Creates and organizes excel sheets
Product Specialist
Benzel-Busch Motor Car Corp. Mercedes Benz
Englewood, NJ
06.2018 - 11.2020
- Demonstrated to customers the features and technology on their new Mercedes-Benz vehicle.
- Assisted customers with any questions or concerns about their vehicle
- Maintained a professional attitude while providing excellent customer service.
- Followed up with customers after demonstration of vehicle to ensure satisfaction with service provided.
- Maintained current knowledge of company products, services, and processes.
Client Care Specialist
Benzel-Busch Motor Car Corp. Mercedes-Benz
Englewood, NJ
06.2017 - 06.2018
- Resolved client issues by correcting immediate problems and communicating with staff.
- Effectively managed scheduling appointments for customers.
- Scheduled and confirmed appointments.
- Welcomed large volume of guests and improved overall customer service.
- Greeted customers at the front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Used telephone, email and web chat services to answer customer questions.
- Assessed customer satisfaction with services through follow-up communication.
- Offered friendly greetings and knowledgeable service to all guests.
Education
Bachelor of Science - Business Management
William Paterson University of New Jersey
Wayne, NJ05-2020
Skills
- Efficient at Microsoft Excel, Power Point and Word
- Excellent communication skills , personable and professional
- Highly motivated, fast learner and able to learn any requirements for a position
- Customer service-oriented
- Multi-tasking
- Organized and consistently meet goals
- Team building
- Training and Coaching
Timeline
Sales and Operations Management Trainee
Penske Truck Rental
05.2024 - Current
Assistant Service BDC Manager
Benzel-Busch Motor Car Corp. Mercedes-Benz.
11.2020 - Current
Product Specialist
Benzel-Busch Motor Car Corp. Mercedes Benz
06.2018 - 11.2020
Client Care Specialist
Benzel-Busch Motor Car Corp. Mercedes-Benz
06.2017 - 06.2018
Bachelor of Science - Business Management
William Paterson University of New Jersey
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