Briana Castillo
Channelview,TX
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Mit Multi Services
01.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Seasonal Job I held for the family business throughout my years of employment and school.
Non-Profit Intern
Fiel
02.2025 - 05.2025
- Observed various medical procedures first-hand, gaining valuable insights into clinical practice techniques and standards of care.
- Continuously sought ways to improve patient satisfaction by providing attentive service and addressing concerns promptly.
- Conducted initial intake interviews with new patients, gathering pertinent medical history and demographic information.
- Contributed to a positive clinic environment by maintaining clean, organized, and well-stocked exam rooms.
- Managed volunteer recruitment and training processes, ensuring a consistent pool of dedicated volunteers for organizational needs.
- Handled sensitive information with discretion while maintaining confidentiality at all times throughout the internship role.
- Participated in professional development opportunities offered by the non-profit organization to further enhance skills relevant to career goals in the sector.
- Enhanced donor relations by managing and updating the donor database regularly.
Fleet Manager
Sixt Rent A Car
03.2021 - 02.2023
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Personal Shopper
HEB Grocery Store
01.2020 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
Sales Associate
JCPenney
08.2017 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Social Sciences
University of Houston - Downtown
Houston, TX06-2025
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
- Customer Service-oriented
- Maintains confidentiality
- Resourceful
- Multitasking and organization
- Verbal and written communication
Timeline
Non-Profit Intern
Fiel
02.2025 - 05.2025
Fleet Manager
Sixt Rent A Car
03.2021 - 02.2023
Data Entry Clerk
Mit Multi Services
01.2020 - Current
Personal Shopper
HEB Grocery Store
01.2020 - 02.2021
Sales Associate
JCPenney
08.2017 - 02.2020
Bachelor of Science - Social Sciences
University of Houston - Downtown
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