Briana Cerda-Castillo
Jurupa Valley,CA
Summary
Motivated and results-driven professional with over six years of experience in sales, leadership, and customer service, now transitioning into the healthcare industry as a Medical Assistant. Possesses strong skills in patient interaction, multitasking, and problem-solving, thriving in fast-paced environments. A proven track record of leading teams, managing administrative responsibilities, and delivering exceptional customer service demonstrates a commitment to excellence. Passionate about providing compassionate patient care while ensuring operational efficiency in medical office settings, ready to contribute effectively to a dynamic healthcare team.
Overview
10
10
years of professional experience
Work History
Sales Manager
Verizon
01.2021 - Current
- Supervised and coached a team of 6–10 sales representatives, driving the store to consistently exceed sales targets by 15–25%.
- Trained and mentored new employees, improving efficiency, communication, and teamwork.
- Developed strong problem-solving and conflict resolution skills, assisting customers with complex service needs.
- Oversaw daily operations, sales reports, and inventory management, demonstrating excellent organizational abilities.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Representative
Verizon
01.2018 - 01.2021
- Assisted customers with product selection, troubleshooting, and account management, enhancing problem-solving abilities.
- Maintained detailed documentation of transactions and customer interactions, preparing for medical record-keeping responsibilities.
- Handled cash register operations and financial transactions with attention to accuracy.
- Assisted an average of 30+ customers daily with phone, plan, and accessory purchases, ensuring excellent customer experience.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Medical Receptionist
Advanced Health Center
01.2016 - 01.2018
- Greeted and assisted patients, scheduled appointments, and maintained patient records.
- Conducted patient intake interviews, verifying case histories and insurance details.
- Handled confidential patient information with discretion and professionalism.
Education
Medical Assistant Training -
Concorde Career College
San Bernardino, CA07-2025
High School Diploma -
Fremont High School
Sunnyvale, CA06-2016
Skills
- Vital Signs Measurement
- EKG Administration
- Specimen Collection & Processing
- Medication Administration
- Scheduling & Patient Flow Management
- Strong Communication & Interpersonal Skills Problem-Solving & Critical Thinking
Affiliations
- CPR & First Aid Certification – Completed
- American Association of Medical Assistants (AAMA) – Member
- National Certified Medical Assistant (NCMA) – NCCT, Certification In Progress
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Verizon
01.2021 - Current
Sales Representative
Verizon
01.2018 - 01.2021
Medical Receptionist
Advanced Health Center
01.2016 - 01.2018
Medical Assistant Training -
Concorde Career College
High School Diploma -
Fremont High School
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