Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Briana Chapa
Rayville,LA
Summary
Overview
6
years of professional experience
Work History
Concentrix
Customer Service Representative
11.2021 - 09.2022
Job overview
- Handled over 75 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Alorica
Customer Service Representative
02.2021 - 11.2021
Job overview
- Handled over 60 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
InfoCision
Customer Service Representative
07.2020 - 02.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
Chime Solutions
Customer Service Representative
01.2020 - 07.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
The CMI Group
Bill Collector
12.2018 - 07.2019
Job overview
- Call Customers and take payments for overdue bills.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed debtor payments and updated accounts to reflect new balance.
- Documented customer payment interactions and account statuses for future reference.
Call 4 Health
Patient Care Representative
02.2017 - 08.2017
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Worked with patients to schedule tests and procedures.
Medical Call Center
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
DeVry UniversityOnline
Some College (No Degree) from Web Design/Gaming, Computer Information Systems
University Overview
ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University OfLouisianaMonroe, LA
Some College (No Degree)
University Overview
Skills
- Data Entry
- Microsoft Office
- Clerical
- Customer Service Skills
- Phone Etiquette
- Typing
- Medical Billing
- Verbal and Written Communication
- Problem-Solving Skills
- Inbound Phone Call Management
- Customer Communication
- Customer Support
- Customer Experience
- Account Management
- Typing Proficiency
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Timeline
Customer Service Representative
Concentrix
11.2021 - 09.2022
Customer Service Representative
Alorica
02.2021 - 11.2021
Customer Service Representative
InfoCision
07.2020 - 02.2021
Customer Service Representative
Chime Solutions
01.2020 - 07.2020
Bill Collector
The CMI Group
12.2018 - 07.2019
Patient Care Representative
Call 4 Health
02.2017 - 08.2017
Medical Call Center
DeVry University
Some College (No Degree) from Web Design/Gaming, Computer Information Systems
ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University OfLouisiana
Some College (No Degree)
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