Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Briana Cockerham

Phoenix

Summary

Dynamic Senior Site Specialist with over a decade of expertise in enhancing client satisfaction through strategic order management and robust inventory systems. Proficient in leveraging tools such as Microsoft Office and PeopleSoft to improve operational efficiency and ensure accuracy. Demonstrated ability to collaborate effectively with cross-functional teams, driving issue resolution and service delivery improvements while fostering a supportive and productive work environment. Committed to continuous improvement and delivering exceptional results aligned with organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mobile Senior Branch CSR

BMV Central Office
01.2019 - 06.2020
  • Process IDs, licenses, titles, and registrations efficiently, enhancing customer satisfaction.
  • Amend vehicle records accurately, ensuring compliance with state regulations.
  • Address customer inquiries and concerns, fostering trust and reliability.
  • Travel statewide to provide IDs to incarcerated individuals, improving accessibility.
  • Support local branches, contributing to seamless operations and team collaboration.
  • Streamlined processing of IDs and registrations, enhancing customer satisfaction while ensuring compliance with state regulations.
  • Fostered trust by addressing customer inquiries, leading to improved client relationships and a positive service environment.
  • Amended vehicle records with precision, ensuring adherence to state regulations and reducing errors in documentation.

Senior Site Specialist

Thermo Fisher Scientific
07.2024 - Current
  • Manage order systems, boosting accuracy and reducing delays for enhanced client satisfaction.
  • Collaborate with teams to resolve issues, ensuring timely solutions and stronger client relations.
  • Analyze procurement systems, driving improvements in service delivery and operational efficiency.
  • Implemented a new inventory tracking system that improved accuracy and reduced discrepancies, leading to substantial growth in client trust.
  • Provided exceptional customer service, actively listening to client needs and addressing concerns, resulting in enhanced customer satisfaction.
  • Evaluated procurement workflows, identifying bottlenecks and implementing solutions that boosted operational efficiency.
  • Partnered with cross-functional teams to troubleshoot issues, ensuring timely resolutions and fostering stronger client relationships.
  • Provided attentive customer service, actively addressing client concerns, resulting in noticeable improvements in customer satisfaction.
  • Streamlined order management processes, enhancing accuracy and significantly reducing delays to boost client satisfaction.

Site Supervisor

Pet's Supplies Plus
06.2024 - 04.2025
  • Supervised store operations, ensuring compliance and boosting service standards.
  • Led team development, enhancing service quality and operational efficiency.
  • Managed inventory, improving stock accuracy and availability.
  • Supported recruitment and onboarding, fostering a collaborative team environment.
  • Streamlined procedures, leading to measurable improvements in efficiency.
  • Orchestrated daily operations to enhance customer satisfaction, achieving a noticeable increase in positive feedback.
  • Analyzed sales data to optimize inventory management, resulting in improved stock availability and reduced waste.
  • Mentored team members to boost performance, fostering a supportive environment that encouraged personal and professional growth.

Visitor Services/Security Assistant (Occasional)

The Children's Museum of Indianapolis
04.2015 - 04.2025
  • Provide top-tier customer service and security at museum touchpoints.
  • Engage and assist visitors for a positive experience.
  • Ensure safe carousel operation and visitor safety.
  • Collaborate with team to maintain a secure environment.
  • Contribute to enhancing overall visitor satisfaction.
  • Delivered exceptional visitor service, fostering a welcoming atmosphere and promoting repeat attendance through positive feedback.
  • Monitored carousel operations to ensure safety compliance, significantly reducing incident reports and enhancing visitor confidence.
  • Engaged with visitors to create memorable experiences, contributing to an environment that encourages learning and exploration.

Customer Site Support Specialist

Azenta Life Sciences
09.2020 - 05.2024
  • Travel nationwide to manage sample services, enhancing client satisfaction.
  • Streamlined BioBank operations, improving inventory accuracy.
  • Trained staff on protocols, boosting team efficiency.
  • Resolved client queries swiftly, ensuring smooth operations.
  • Developed SOPs, enhancing procedural clarity and compliance.
  • Managed nationwide sample services, delivering measurable improvements in client satisfaction and operational efficiency.
  • Analyzed BioBank operations, leading to enhanced inventory accuracy and more effective resource allocation.
  • Facilitated training sessions for staff on protocols, fostering collaboration and significantly boosting team efficiency.
  • Created comprehensive SOPs to streamline processes, enhancing procedural clarity and regulatory compliance.
  • Addressed client queries promptly, ensuring smooth operations and reinforcing strong client relationships.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

Senior Client Service Representative

Noah's Animal Hospital
06.2020 - 09.2020
  • Managed patient check-ins and scheduling, enhancing clinic efficiency.
  • Supported vet techs during procedures, improving patient care.
  • Managed payroll operations, guaranteeing precision and punctuality.
  • Maintained medical records and office organization, boosting operational flow.
  • Streamlined patient check-in processes, enhancing efficiency and reducing wait times for clients seeking veterinary services.
  • Coordinated with veterinary technicians to ensure seamless patient care during appointments, fostering teamwork and improving service delivery.
  • Managed accurate invoicing and estimates for services, contributing to financial transparency and increasing client trust in hospital operations.
  • Maintained precise medical records and appointment schedules, ensuring compliance with protocols and enhancing overall operational effectiveness.
  • Maintained detailed records of client interactions, allowing for personalized follow-ups and targeted communications.
  • Conducted thorough research to provide accurate answers to complex inquiries, demonstrating expertise in company offerings.
  • Facilitated the onboarding process for new clients, ensuring seamless transitions and positive first impressions.
  • Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
  • Performed payroll and balance sheet analysis.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Streamlined payroll process, ensuring timely and accurate salary disbursements to employees.
  • Calculated deductions and processed payroll for employees.
  • Streamlined payroll processes by implementing efficient data entry and record-keeping methods.
  • Oversaw payroll processing tasks, ensuring accurate disbursements while adhering to strict deadlines.
  • Streamlined payroll processes for increased efficiency and accuracy in salary calculations and adjustments.
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Maintained employee records, prepared payroll and scheduled shifts.
  • Managed timekeeping systems, ensuring accurate payroll processing and compliance with labor regulations.
  • Conducted regular audits of payroll data to maintain accuracy and prevent discrepancies.
  • Assisted site manager with preparing and administering individual payroll for staff.
  • Resolved payroll discrepancies by collecting and analyzing information.
  • Collaborated with HR to establish and maintain compliant payroll policies and procedures.

Education

Master's degree - Science - Engineering focus

Purdue-West Lafayette
West Lafayette, IN
08.2028

Bachelor's degree -

Indiana University-Purdue University-Indianapolis
Indianapolis, IN
08.2020

Skills

  • Fire Extinguisher
  • PeopleSoft
  • Recruiting
  • Laboratory
  • Workday
  • ADP
  • DOT
  • CPR
  • Inventory Management
  • Project Coordination
  • Process Improvement
  • Vendor Relations
  • Time Management
  • Performance Metrics
  • Analysis
  • Customer Service
  • Data Management
  • UltiPro
  • Human Resources
  • Forklift
  • Microsoft Office
  • C/C
  • Team Leadership
  • Customer Engagement
  • Operational Efficiency
  • Quality Assurance
  • Client Relationship Management
  • Change Implementation
  • Payroll
  • Bookkeeping

Certification

  • The Payroll Professional (ADP) - July 2025 to Present
  • CPR Certification
  • AED Certification
  • IATA Certification - April 2023 to April 2029
  • DOT Hazmat Ground Shipper Certification - June 2025 to June 2028

Timeline

Senior Site Specialist

Thermo Fisher Scientific
07.2024 - Current

Site Supervisor

Pet's Supplies Plus
06.2024 - 04.2025

Customer Site Support Specialist

Azenta Life Sciences
09.2020 - 05.2024

Senior Client Service Representative

Noah's Animal Hospital
06.2020 - 09.2020

Mobile Senior Branch CSR

BMV Central Office
01.2019 - 06.2020

Visitor Services/Security Assistant (Occasional)

The Children's Museum of Indianapolis
04.2015 - 04.2025

Master's degree - Science - Engineering focus

Purdue-West Lafayette

Bachelor's degree -

Indiana University-Purdue University-Indianapolis

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