Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Briana Codispoti

Shirley,NY

Summary

As an enthusiastic, ambitious, reliable person, I enjoy working in a fast paced, highly motivating position. I am a self-starter with passion and attention to detail. I am looking to utilize my vast organization and leadership skills to accomplish extensive tasks for a greater purpose.

Overview

14
14
years of professional experience

Work History

Licensed Insurance Agent - Accident & Health

Aflac
01.2018 - Current
  • Generates leads through cold-calling, networking and other outreach methods.
  • Presents prospective clients with relevant products and benefits based on their unique needs.
  • Establishes trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Retains existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Creates sources for continuous client referrals within the community and with businesses using extensive networking skills.

Patient Experience/Human Resources Coordinator

Pure Dental of Long Island PC
05.2022 - Current
  • Provides both current and prospective patients with a high standard of care, clearly describing treatment processes while staying empathetic and respectful to each patient's individual needs after discussing sensitive, private information.
  • Establishes healthy relations between departments and staff by providing well-rounded support and communication across various locations, cultivating a friendly and inclusive work culture.
  • Proactively identifies opportunities for achieving optimal productivity and organizational growth, while demonstrating an ability to work collaboratively, resolve patient issues, improve employee engagement, and effectively multi task in a fast-paced environment.
  • Supports HR department by completing background and reference checks for new hires, effectively completing their paperwork, and coordinating their orientation to welcome them to the practice providing a smooth onboarding process and transition.

Office Manager

Stony Brook GYN/OB
12.2020 - 05.2022
  • Applied strong critical thinking, time management techniques, and problem-solving skills to evaluate challenging situations, develop effective solutions and carry out successful plans while meeting tight deadlines.
  • Developed staff schedules, efficient filing systems, and strategies, while administering modifications to improve overall workflow and performance of personnel.
  • Oversaw office inventory, accounts payable, and facility maintenance requests by ordering supplies, processing invoices, and coordinating with building management to address repairs or improvements efficiently.
  • Generated comprehensive manuals which outlined policies and procedures in order to streamline and establish team priorities, keep the organization operating smoothly, and to stay in compliance of legal and regulatory guidelines.
  • Recruited, interviewed and hired new staff, trained front desk team in all four locations, evaluated employee performance, delivered reviews, conveyed constructive feedback, and recommended additional training or advancements to improve skills.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through implementing training programs and new software tools, increasing efficiency in task completion across teams.
  • Served as a liaison between corporate and practice doctors and staff members, facilitating open channels of communication to address concerns promptly and maintain harmonious work relationships.
  • Used industry expertise, customer service skills and analytical nature to resolve patient issues by addressing them head-on leading to outstanding patient rapport.
  • Coordinated office events, special projects, and meetings, ensuring swift execution and optimal scheduling for all participants.
  • Developed and maintained successful relationships with vendors, suppliers and contractors while handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Receptionist

Pure Dental of Long Island PC
08.2020 - 12.2020
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance being their first point of contact, via in person or telephone.
  • Managed multiple tasks and met time-sensitive deadlines while promptly answering phones and directing callers to appropriate staff member/office, processed different methods of payment for copays and outstanding balances, verified various insurances, prioritized patient needs and resolved any issues that arose.
  • Created treatment plans with financing, and reviewed details with patients.
  • Audited daily ledgers for errors and worked hand in hand with practice providers to create a smooth experience for patients from start to finish.

Admissions Coordinator

Smithtown Center for Rehabilitation and Nursing
03.2020 - 08.2020
  • Assisted in developing new admissions policies to adhere to COVID-19 Pandemic regulations while staying in alignment with institutional values to welcome and ensure an efficient enrollment process for family members and all parties involved of prospective patients via telephone and in person meetings.
  • Managed a high volume of applications and reviewed referrals on multiple systems, while taking patients' needs and medical history into account, maintaining constant contact with hospital staff and discharge planners in order to guarantee a smooth transition from one facility to the other.
  • Collected all necessary documents for admissions, reviewed with clinical staff and confirmed all insurance benefits and authorizations met standards of admissions as dictated by policy.
  • Followed up on satisfaction survey results in order to improve patient experience quality for current and future admissions while conducting patient daily census and distributing to staff in a timely manner.

Medical Receptionist

Stony Brook GYN/OB
07.2017 - 03.2020
  • Improved front office organization and workflow by implementing new EMR system for paperwork such as charts and reports for office and patient needs while maintaining cleanliness and stocking appropriate supplies in waiting areas.
  • Streamlined the process of appointment scheduling for reduced wait times and improved workflow while managing a heavy volume multi-phone system, and enhancing patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Generated specialist referrals for patients requiring additional care, facilitating swift transfer of medical records as needed while adhering to strict confidentiality of patient information, HIPAA regulations, and medical office policies.
  • Scheduled patients for appropriate procedures in office, as well as coordinated surgeries at the hospital, while effectively communicating with all doctors and hospital staff for specific medical needs.

Assistant Service Coordinator

Alternative Parts, Inc.
10.2016 - 07.2017
  • Functioned as point of contact for customers seeking service and repair needs on machines, establishing a strong rapport through empathetic communication and active listening skills.
  • Managed and coordinated service schedules to achieve successful completion of inquiries by assessing each customer's individual needs, and quickly distinguishing which service technician was qualified for each job while prioritizing daily support for the Director of Service.
  • Developed and maintained database of customers for company members to efficiently access information about their machines, which enhanced customer satisfaction by promptly addressing inquiries and requests, offering excellent support and tailored recommendations to address needs resolving service-related issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines while selling contracts to both new and recurring customers.
  • Scheduled meetings, booked flights and hotels, arranged travel information and organized itineraries for participation and attendance at industrial machine expos and trade shows around the world.

Manager

Kate Spade New York
01.2010 - 10.2016
  • Managed over 20 employees, while accomplishing multiple tasks that included organizing staff schedules and approving payroll, while enforcing strict company policies
  • Oversaw store operations and guided visual merchandising
  • Hired and trained new employees, leading them to advance and grow within the company
  • Opened and closed the store punctually while following procedures, including nightly deposits
  • Developed positive customer relationships through excellent service, increasing customer clientele
  • Successfully managed and led in the grand opening of a new store at Foxwoods Casino and trained all staff, including management, during the first two months in business.

Education

Completed credits while studying Sociology -

Stony Brook University
Stony Brook, NY

Completed credits while studying Liberal Arts -

Suffolk County Community College
Selden, NY

Completed credits while studying Criminal Justice -

University at Albany
Albany, NY

Completed credits while attending High School -

Dowling College
Oakdale, NY

B.S. in Human Resources Management -

St. Joseph's University
Patchogue, NY
01.2026

Skills

  • Operations Management
  • Problem-Solving with Critical and Analytical Thinking
  • Improving Business Standards and Culture
  • Conflict Resolution
  • Customer Relations
  • Patient Care
  • Regulatory Compliance
  • Recruiting, Onboarding, Training, and Retention
  • Human Resources Department Processes and Background Checks
  • Payroll and Benefits Administration
  • Leadership Development
  • Performance Evaluations and Disciplinary Procedures
  • Highly Organized With Attention to Detail

References

Furnished upon request

Timeline

Patient Experience/Human Resources Coordinator

Pure Dental of Long Island PC
05.2022 - Current

Office Manager

Stony Brook GYN/OB
12.2020 - 05.2022

Receptionist

Pure Dental of Long Island PC
08.2020 - 12.2020

Admissions Coordinator

Smithtown Center for Rehabilitation and Nursing
03.2020 - 08.2020

Licensed Insurance Agent - Accident & Health

Aflac
01.2018 - Current

Medical Receptionist

Stony Brook GYN/OB
07.2017 - 03.2020

Assistant Service Coordinator

Alternative Parts, Inc.
10.2016 - 07.2017

Manager

Kate Spade New York
01.2010 - 10.2016

Completed credits while studying Sociology -

Stony Brook University

Completed credits while studying Liberal Arts -

Suffolk County Community College

Completed credits while studying Criminal Justice -

University at Albany

Completed credits while attending High School -

Dowling College

B.S. in Human Resources Management -

St. Joseph's University

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Briana Codispoti