BRIANA COLEMAN
Sales Manager
Tulsa,OK
Summary
The gift of having excellent team building and leadership abilities in the sales industry is a top priority. Deliver high-quality service and consistent business results with resourceful approach to handling routine and complex challenges. Achieve short- and long-term objectives with successful strategic planning and performance optimization skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Sales Manager
Discount Sport Nutrition
Tulsa, OK
10.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Server
Chuys
Tulsa, OK
7 2019 - 6 2020
- Trained new servers in company policies, guest service standards, and best practices
- Provided menu information regarding new items, seasonal and daily specials, and pairings
- Engaged with guests to discover and respond to needs through clear and pleasant communication
- Processed orders and payments using POS system terminals and registers
- Educated guests about menus and daily specials, skillfully driving sales of target items
- Maintained calm demeanor during periods of high volume or unusual events to meet operating standards and lead by positive example.
Server
Olive Garden
Owasso, OK
08.2018 - 06.2019
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
- Kept cash drawer balanced, carefully calculating and verifying orders
- Maintained customer loyalty by addressing issues immediately, looping in management for advanced issues
- Enhanced team performance by training and mentoring new wait staff
- Handled side work efficiently, using downtime between rushes to stay on top of daily tasks.
Associate
Quiktrip
Owasso, Oklahoma
03.2017 - 06.2018
- Greeted customers and offered assistance with products and also items behind counter
- Stocked shelves with new merchandise and rearranged items to keep displays looking fresh
- Scanned items at checkout and handed purchased goods and currency along with receipts to customers
- Verified level of supplies and requested new inventory to meet service levels
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Managed files and continuously updated and organized records.
Sales Lead
ALDO
Tulsa, OK
01.2013 - 07.2019
- Assisted customers after sales to personally address problems and provide additional support
- Boosted product exposure at the retail level by working with retail merchants and management to revamp displays
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Collaborated with team members to meet daily demands and handle challenging projects
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Troubleshot problems and developed successful solutions.
Education
High School Diploma -
Union
Tulsa 08.2013 - 05.2014
Skills
Sales team training
Product Knowledge
Task prioritization
Customer service
Client Relationship Management
Staff Management
Timeline
Sales Manager
Discount Sport Nutrition
10.2021 - Current
Server
Olive Garden
08.2018 - 06.2019
Associate
Quiktrip
03.2017 - 06.2018
High School Diploma -
Union
08.2013 - 05.2014
Sales Lead
ALDO
01.2013 - 07.2019
Server
Chuys
7 2019 - 6 2020
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