BRIANA COLIN
Tyler
Summary
Experienced Retail Assistant Manager with a proven track record of leadership spanning six - years. Passionate about delivering exceptional customer service and fostering strong relationships. Skilled in delegating tasks, providing performance feedback, and guiding team members with a positive and empowering approach. Thrives in fast-paced, dynamic environments, utilizing strong problem-solving abilities and maintaining a positive attitude under pressure.
Overview
4
4
years of professional experience
Work History
Client Specialist-keyholder
Talbots
08.2024 - 11.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assistant Store Manager
TALBOTS
05.2023 - 08.2024
- Managed Inventory effectively, completing regular cycle counts and maintaining loss prevention.
- Scheduled and delegated assignments to maximize coverage.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Interim Store Manager
Kendra Scott
01.2022 - 07.2023
- Managed customer experiences with a close eye on customer and team members interactions, touchpoints, and method of engagement.
- Developed staff members with successful training programs based around culture focused on employee’s empowerment and customer service.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfactions.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
Assistant Store Manager
Kendra Scott
09.2020 - 01.2022
- Managed inventory effectively through regular cycle counts and maintaining loss prevention strategies.
- Kept employees satisfied and working hard through consistent training, mentoring and support.
- Achieved revenue targets by coaching employees on promotional strategies.
Education
Robert E. Lee
06.2017
No Degree - Business
Tyler Junior College
Tyler, TX03-2027
Skills
- Retail operations
- Customer service and engagement
- Effective communication
- Product merchandising
- Team building and leadership
- Visual merchandising
- Stockroom organization
Timeline
Client Specialist-keyholder
Talbots
08.2024 - 11.2024
Assistant Store Manager
TALBOTS
05.2023 - 08.2024
Interim Store Manager
Kendra Scott
01.2022 - 07.2023
Assistant Store Manager
Kendra Scott
09.2020 - 01.2022
Robert E. Lee
No Degree - Business
Tyler Junior College
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