Summary
Overview
Work History
Education
Skills
Timeline
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Briana Cotten

Durango,CO

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork, managing all aspects of insurance and billing and serving customer needs.

Overview

15
15
years of professional experience

Work History

Front Office Assistant/Dental Billing Specialist

San Juan Smiles
08.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
  • Increased staff efficiency by providing training in dental coding practices and software usage for all relevant team members.
  • Assisted in the preparation of monthly financial reports for dental office management, providing accurate data on billing performance and revenue trends.
  • Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
  • Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
  • Reduced instances of late payments from patients by implementing automated reminders sent via email or text messages before the due date.
  • Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
  • Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
  • Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
  • Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
  • Managed high volumes of patient files accurately while prioritizing urgent cases for quicker processing times within the dental office workflows.
  • Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
  • Coordinated with other team members to resolve any scheduling conflicts or miscommunications that could impact billing processes or patient satisfaction.
  • Have worked remotely since March 2020

Dental Office Manager

Smiles 4 Kids: Dentistry For Children
09.2009 - 06.2017
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Supervised and led team and support staff of 5.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Stayed informed of state and federal regulations regarding dental billing practices, ensuring full compliance within the office at all times.
  • Provided exceptional customer service to patients, answering their questions regarding billing and insurance matters in a timely manner.
  • Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
  • Enhanced communication with insurance companies through professional correspondence, resulting in faster claim processing times.
  • Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
  • Managed patient collections efforts with professionalism and tact, successfully recovering overdue payments while preserving positive relationships between the practice and its clientele.
  • Maintained accurate patient records to ensure correct billing and reduce disputes or confusions.
  • Performed all aspects of contracting and credentialing through multiple dental insurances including multiple state Medicaid programs

Education

High School Diploma -

Durango High School
Durango, CO

Skills

  • Listening Skills
  • File Organization
  • Problem-solving skills
  • Time Management
  • Administrative Skills
  • Data Entry
  • Cash Handling
  • Billing and Invoicing

Timeline

Front Office Assistant/Dental Billing Specialist

San Juan Smiles
08.2019 - Current

Dental Office Manager

Smiles 4 Kids: Dentistry For Children
09.2009 - 06.2017

High School Diploma -

Durango High School

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Briana Cotten